Market Watch

Harvard Business School (HBS) has published a case study focused on DBS Bank ‘s digital transformation journey which was put together over a span of 15 months. The DBS case study is being taught in HBS’ Master of Business Administration (MBA) programme and its executive education courses by Professor Ranjay Gulati, Paul R. Lawrence MBA Class of 1942 Professor of Business Administration. Available at Harvard Business Publishing’s repository, the case study is a result of a series of interviews between Gulati and DBS’ leadership team. Other institutions which have written case studies on DBS include INSEAD, the International Institute for Management Development (IMD), IESE, Singapore Management University and Nanyang Technological University. Professor Ranjay Gulati Gulati said, “Through my numerous conversations with the bank’s executives, what came across very strongly were the digital and purpose-focused elements of the transformation and how these permeated every level of the organisation. The willingness from the leadership to resource the change enabled a building up of the workforce’s innovation ‘muscles’ to create a startup culture – quite a feat for an organisation of 33,000 people.” Piyush Gupta, CEO of DBS said, “Behaving like a startup meant shifting the bank’s mindset from that of a […]

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Over 40 per cent of integrated care systems are yet to establish digital strategies, HSJ research has discoverd. You need to be signed in to read more Subscribe for unlimited access With a HSJ subscription you’ll unlock: All of HSJ.co.uk and our HSJ mobile app News and insight on all areas of public funded healthcare Expert commentary, insight and analysis from industry leaders 9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

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Digital Health Rewired, the premier conference, exhibition and networking show for the UK digital health community, has published its 2023 programme showcasing the very best use of digital and data across UK health and care. A key theme for Rewired 2023 is how digital and data can help health and care providers better manage unprecedented demands on services and deliver new models of care. Rewired speakers include: Dr Tim Ferris, director of digital transformation NHS England; Sebastien James, president and MD, Boots UK and ROI; Rt Hon Patricia Hewitt, chair NHS Norfolk and Waveney ICB; Professor Ben Goldacre, director Bennet Institute for Applied Data Science; Helen Thomas, CEO Digital Health and Care Wales; Dr Natasha Philips, CNIO NHS England; Rob Webster, the CEO of West Yorkshire and Harrogate Partnership; Dr Minal Bakhai, director for primary care transformation, NHS England. Rewired 2023 runs 14-15 March at London’s Business Design Centre featuring more than 200 speakers across seven great CPD-accredited stages: National Policy Integrated care Digital Transformation Digital Nursing Summit AI Analytics and Data Smart Health Clinical Imaging/Smart Medical Devices The programme includes national keynotes, local NHS digital leaders and their teams, dynamic start-ups, policy experts, and industry thought leaders. A […]

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Minister of Information and Communications Nguyen Manh Hung stressed that MIC is the leading ministry in the Make-in-Vietnam campaign and serves as the cradle for technology firms to experiment with and develop products. Minister of Information and Communications Nguyen Manh Hung The Minister has worked with MIC’s Information Center, which aims to define the role and development orientation of the center in the new period. According to the center’s director Do Cong Anh, the center’s plans focus on three major tasks in 2023, namely comprehensive digital transformation at the center and ministry; digital transformation in communications at the ministry; and the development of services to increase workers’ incomes. Hoping that the information center will open a new page in its development history, Hung emphasized the 2-in-1 role of the center: as the agency responsible for MIC’s digital transformation and the unit in charge of disseminating MIC’s policies and operations. The center will become the commander-in-chief of both communications and digital transformation. At the meeting, problems that arose during the digital transformation process were addressed. “Today, we need to agree on the new viewpoint that specifically designed systems, small systems for internal use of a ministry which is leading in […]

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One of the first things Patrick Thompson (pictured) did on becoming chief information and digital transformation officer of specialty chemicals manufacturer Albemarle in 2017 was to introduce an annual survey to gauge employee attitudes toward services IT staff provides. Now he has a self-service bot delivering some of those services through Microsoft Teams, and providing real-time feedback on what employees want its help with, and whether they get it or not. Albemarle is growing fast. Net sales have more than doubled in the five years Thompson has been with the company, and its goal is to double them again in the next five. One of Albemarle’s biggest businesses is producing lithium, the low-density, highly reactive metal that revolutionized phone and laptop batteries. However, demand for lithium is now being driven by electric car batteries, each one of which contains thousands of times more lithium than a typical phone battery. [ Learn the basics of master data management and discover which MDM certifications will give your career a boost . | Sign up for CIO newsletters . ] Like other lithium producers, Albemarle is scaling up, and with new production facilities and expanding existing ones, the number of workers is […]

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The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. This pivot to digital customer experiences has become a new insurance industry imperative, as John Aflac, Liberty Mutual, MassMutual, MetLife, and a host of other insurers have embraced digital strategies for interacting with and delivering new services to customers — in some cases, integrating advanced cloud technologies such as analytics and machine learning to design new insurance policies. [ Learn from your peers: Check out our State of the CIO report on the challenges and concerns of CIOs today. | Find out the 7 skills of successful digital leaders and the secrets of highly innovative CIOs . ] Bill Pappas, who joined MetLife as head of global technology and operations three years ago to drive the CEO’s customer-first strategy, exemplifies the new insurance CIO ethos. “We are paying very close attention to trends from a customer perspective. We call our approach high tech and high touch, because that takes into account the very clear feedback that we’re getting from our customers — that they want […]

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QBE North America has announced two key executive appointments. Rachel Pollack has been named chief people officer, while David Mulligan has been appointed chief operating officer. In her new role, Pollack will lead the development and implementation of the company’s North American people strategy. Pollack joined QBE in 2008 and has held a variety of roles in change management, human resources, culture and business transformation. She most recently served as group people director, global corporate functions. Prior to that, she served as the company’s first group head of enterprise culture. From 2014 to 2015, she served as vice president and head of HR change for North America. In that role, she spearheaded several transformation initiatives, including organizational design, restructuring and HR systems. In his new role, Mulligan will be responsible for identifying, planning and executing large-scale change projects to improve process efficiency, reduce complexity and increase cost savings for the company while improving workforce capability and customer experience. Mulligan will head up QBE North America’s business delivery teams, including digital transformation, business process engineering, automation and robotics, and the offshore transition team. He will also oversee underwriting operations, program onboarding and services, billing, collections, accounts payable, production automation support, […]

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Mario Foster is an experienced CIO who has been in the industry and the region for over 15 years. Before joining Al Ghurair Group, he worked for Saeed & Mohammed Al Naboodah Group based in Dubai for seven years leading the digital charter of the organization by exploring the business potential of new technologies such as RPA, AI, IoT, 3D printing and others. What was your first job in the IT industry? I was a technical support engineer in Canada. I always liked electronics in general, and I still remember my teenage days when I used to watch my older brother (who is an electrical engineer by profession) repairing our stereo cassette tape recorder and other old home electronics, and trying to learn from him. I even managed to repair some, but I never knew that I would be in IT specifically. I was more interested in electronics engineering. What was your education? It was initially in electronics engineering and then moved into computer science. I’ve also completed my MBA in technology management. As for the many technology certifications I hold, my first was MCSE [Microsoft Certified Systems Engineer] more than 20 years ago. I also have multiple Cisco […]

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bau-muenchen.com Experience the construction industry of the future at BAU 2023 Construction 4.0 and the digitalization of the construction industry: The latest technologies such as artificial intelligence, machine learning or robotics are increasingly being used in the construction industry. Digital tools are gradually establishing themselves in the construction industry. But this is just the beginning of the transformation, because the future of construction is digital. At the BAU 2023 trade fair, experience how promising and efficient the future of construction is being shaped by new, state-of-the-art tools and aids. What does digitalization in construction mean? Digitization in the construction industry is multi-faceted: it involves digital tools, process automation and digital project communication. Thanks to the wave of digitization, the immense volumes of data from construction processes are now also being efficiently organized and structured via cloud computing. But these developments are not just about collecting, providing and processing digital data. Social networks, for example, play an equally central role, as all industrial sectors now communicate their activities transparently and digitally. Thus, the digitization of the construction industry defines universal processes on the Internet, ranging from planning and execution to documentation and communication. Today, time- and location-independent communication channels and […]

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Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new phrase. Technology has been a part of business operations for decades. At Hornbill, we know this. There’s a well-documented history of technology in business. It started with managing stacks of data with mainframes (do things with data). Networking drove expansion into enterprise apps (do digital things for employees). Then the internet and mobile came along and the whole thing blew up (do digital things for customers). What does digital transformation mean to you? Organisations still struggle to define what digital transformation means to them. They know that technology has the power to accelerate everything: customer interactions, business processes, data processing, reporting and insight, and more. Digital transformation is a mindset: a lens through which to look at your organisation to identify where digital technologies can deliver efficiency, convenience, and visibility. The real question is this: What do we digitally transform next? And why? Digital transformation is difficult to define because it is both unique to the organisation/market and it’s a moving target. Every starting point is different. Each organisation has different priorities. There’s no cookie-cutter […]

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