Market Watch

Charlie Nunn Back in 2018, Lloyds Banking Group, once the subject of a £20.3 billion emergency bailout by the UK Government, announced a transformation plan to get itself fitter for the digital world at a presumed cost at the time of around £3 billion. Flash forward to 2025 and the banking group is able to point to £1.2 billion in gross savings, driven in substantial part by its technology decommissioning efforts. Alongside that, Charlie Nunn, Group CEO, boasts that Lloyds now operates the largest UK retail bank, with over 20 million app users and over 6 billion logons per annum, stating: By leveraging new technologies and harnessing the power of the significant data asset, we’ve been able to meet clear customer needs, drive greater engagement and ultimately deliver business value. For example, our mobile-first home hub ecosystem, available to both relationship and intermediary customers, is a one-stop shop helping customers to improve their home ownership experience, from understanding the value of their homes to sourcing retrofit solutions. This has driven increased direct customer engagement in a highly intermediated market and is ultimately improving our retention experience and building deeper relationships. Similarly, we have meaningfully scaled and expanded your credit […]

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Data-forward isn’t tech; it’s a mindset. Ditch silos, speak one language and let insights drive human-powered innovation. Are you ready? Credit: Mike Vaughan / Arti Deshpande Being in IT has never been just about technology. For us, it’s about driving growth, innovation and engagement through data and technology while keeping our eyes firmly on the business outcomes. Early in our careers, we both made the mistake of getting caught up in the day-to-day tasks — keeping the lights on, troubleshooting issues and maintaining operations. It’s easy to get stuck there, but we learned to lift our heads up and focus on the long-term impact of the work. One of the best ways to keep the bigger picture in focus is to sit down with people across your organization and ask questions: Where do your customers struggle? What challenges are you facing, and how can we help? It’s impossible to drive meaningful innovation if you don’t understand how the business works and what its core purpose is. Everything we do — from automating busywork to driving digital transformation — must tie back to the business purpose. Otherwise, it’s just a solution looking for a problem. We’ve challenged ourselves and our […]

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The momentum for enterprise investment in emerging technologies remains robust with nearly half (47%) of businesses investing in generative artificial intelligence (GenAI), compared with 43% last year. Forty-three percent of survey respondents are investing in internet of things (IoT) and 33% is investing in 5G technology, reflecting an upward trend from 39% and 27% respectively in 2024. The latest EY Reimagining Industry Futures study emphasizes the need for Information and Communications Technology (ICT) suppliers to adapt their strategies to effectively support businesses in achieving successful digital transformation. At the same time, decision-making inside enterprises is diffusing more widely across the C-suite, with 49% of CEO respondents now involved in emerging technology strategy, including choice of suppliers. The EY study finds that organizations where the CEO is a key decision-maker are further along the investment curve. Over half (51%) of responding businesses with CEOs involved in new technology decisions are investing in GenAI, compared with 44% of organizations where the CEO is less involved. Businesses are struggling to convert technology trials into live deployments Despite the encouraging upward trend in investment in emerging technologies, the research finds that too many organizations are still only in trialing mode. An example of […]

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WalkMe (WKME) has released its annual State of Digital Adoption 2025 report, revealing significant challenges in enterprise AI adoption. The study, based on 3,700 respondents and data from 1.5 million users across 2,400 enterprise applications, shows enterprises lost over $104 million in 2024 due to underutilized technology. While 79% of executives are confident about meeting AI transformation goals, only 28% of employees feel adequately trained, and merely 25% can use AI efficiently. Enterprise AI spending is projected to increase 64% in 2025, from $14M to $23M. Companies implementing digital adoption best practices can improve their digital transformation ROI from 22% to 64% . The report highlights a significant visibility gap, with executives estimating 37 applications in use while the actual average is 625. Employees waste an average of 36 working days annually due to technology frustrations. Digital adoption investment has increased from $2.8 million in 2023 to $5.1 million in 2025. Positive Digital adoption investment nearly doubled to $5.1M in 2025 Implementation of digital adoption best practices can triple ROI from 22% to 64% 73% of large organizations have dedicated digital adoption teams Survey based on large sample of 3,700 respondents and 1.5M users Negative Enterprises lost $104M in […]

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Enterprises lost $104 million to underused tech in 2024 WalkMe has just released our 2025 State of Digital Adoption Report: Special AI Edition . As the pioneers and leaders of the digital adoption platform (DAP) category, WalkMe has consistently tracked digital adoption’s evolution. Transform your business for a digital and sustainable future Learn how Aptly for our time, this year’s report focuses on the state of AI adoption in organizations across the globe. There is no doubt that AI is transforming enterprise ambitions, but its success depends on people. The human part of the equation seems to be what is standing in the way of realizing the great promises of AI. The findings must be considered in context of the consistently missed opportunity that has characterized many digital transformation efforts. BCG research shows that while digital transformation leaders generated $9 trillion in shareholder value from 2018 to 2023, others missed $5 trillion in potential gains. Enterprises now face a choice: continue accumulating transformation debt and lag behind the competition, or embrace digital adoption as the bridge to AI-powered success. The report outlines seven digital adoption best practices and their business impact. Implementing even a single digital adoption best practice […]

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Archive photo—Minister of Communication and Digital Affairs, Meutya Hafid. (ANTARA/Livia Kristianti) Jakarta (ANTARA) – Minister of Communication and Digital Affairs Meutya Hafid has asked regional heads to not just follow trends but pioneer digital transformation within their regions. "Digital transformation is not only the responsibility of the central government. Regional heads must ensure that digitization provides real benefits to the people," she said during the regional head retreat at the Military Academy (Akmil) in Magelang, Central Java, on Tuesday. Digital transformation is not about choice, but a requirement. President Prabowo has emphasized the importance of electronic-based public services. This means regional leaders need to lead change, rather than just waiting for instructions from the central government, she said. She reminded that without strong coordination at the central and regional levels, digitization steps will encounter a host of challenges, especially in frontier, underdeveloped, and outermost (3T) regions. Related news: Komdigi seeks EU investments in cloud computing, data management Therefore, Minister Hafid encouraged regional heads to share their challenges and also provide inputs to help create more relevant policies. She said that digital transformation is a pathway to national sovereignty and supports the average annual economic growth target of 8 percent. […]

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Home » Airlines News of Saudi Arabia » IBM Consulting Supports Riyadh Air’s Digital Transformation with AI and Hybrid Cloud Integration in Saudi Arabia’s Ambitious Aviation Vision: This Is The Latest News Tuesday, February 25, 2025 Riyadh air – travel and tour world In February 2025, Riyadh Air and IBM Consulting announced their groundbreaking partnership aimed at revolutionizing the airline industry. This collaboration, marking a pivotal moment for the future of air travel, is focused on creating a seamless and highly personalized travel experience for passengers. The key to this transformation is the use of cutting-edge technologies, AI, and a hybrid cloud infrastructure to enhance not only customer experiences but also operational efficiencies. The Digital Foundation for a New Era in Aviation Riyadh Air, preparing for its inaugural flights in 2025, is positioning itself to become a digital-native airline. The partnership with IBM Consulting is crucial in shaping this vision. The two companies have already collaborated to develop a robust digital and technology strategy for the airline. The primary goal is to integrate over 50 airline industry solutions and core technology capabilities into the airline’s operations. This includes advanced infrastructure, integration systems, security, and data platforms. A hybrid cloud […]

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By ABeam Consulting Public sector agencies can fully harness the potential of AI by integrating ERP applications and data across multiple departments into a centralised platform. Modern ERP systems come equipped with advanced, built-in security features to comply with the latest data protection regulations and address evolving cybersecurity threats. Image: Canva Leveraging advanced data analytics tools, the Inland Revenue Authority of Singapore (IRAS) has achieved, on average, three times more recovery per case. Between July 2020 and June 2023, Singapore’s tax authority recovered a total of S$79 million in taxes . To further enhance its capabilities, IRAS aims to deploy AI solutions and analytics applications more quickly and cost-effectively. To achieve this, the agency has adopted a phased implementation strategy to modernise applications for different tax types and upgrade its Unified Data Platform with cloud-based technologies. ABeam Consulting Singapore’s Principal and Head of SAP Business, Thomas Mani Padiyara, highlighted the effectiveness of a phased approach in integrating disparate systems within an agency. “A gradual process of rolling out changes step by step ensures smooth transitions, gives teams time to adjust, and keeps essential services running uninterrupted,” he explained. ABeam Consulting serves as a one-stop shop for implementing SAP’s Enterprise […]

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Since its founding, Beryl 8 Plus Public Company Limited (BE8) has grown from a niche CRM provider into a powerhouse in digital transformation. Under the leadership of CEO Apisek Tewinpagti, BE8 has expanded its service offerings and navigated significant milestones, including strategic acquisitions and an IPO in 2021. With a focus on CRM, AI, and end-to-end solutions, BE8 is redefining how businesses in Thailand and the Asia Pacific region embrace digital transformation. Apisek discusses the company’s remarkable journey, key growth drivers, and future plans in this exclusive interview. What is the history of BE8? After returning to Thailand in 2003, I began working in the digital transformation sector and quickly identified a significant gap in this area. At the time, while leading organisations had adopted ERP systems, CRM solutions were still in their early stages, which led me to explore CRM as a potential niche. Through my alumni network, I connected with Salesforce, whose pioneering focus on cloud-based CRM aligned perfectly with BE8’s mission to provide specialised digital transformation services. Educating clients about the benefits of cloud technology was initially challenging from 2008 to 2011, but interest began to grow after the 2011 floods, which underscored the value of […]

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audio is not supported! Digital Transformation Is Revolutionizing Garment Manufacturing in China (Yicai) Feb. 24 — Digitalization is transforming the traditional production models at Chinese garment factories, according to the owners of two plants in China’s southern Guangdong province. Zhou Yining, the owner of a fabrics supplier, told Yicai that thanks to financial support and technical guidance from Chinese cross-border online budget fashion retailer Shein, he built a nearly 20,000 square meters factory with full-process visual and automated management from when raw materials enter the production line to the dispatch of printed fabrics in Foshan’s Shunde district. "Experienced craftsmen were previously needed for key positions at the digital printing plant," Zhou noted. "After digitalizing, new employees can start working after just three to five days of training," with more than 70 percent of workers being "newbies," he added. New workers can handle the job after simple training, Zhou said, adding that one of their main tasks is monitoring and operating automated equipment. The digital, intelligent, and lean upgrade and transformation of management have increased work efficiency by at least 10 times compared to traditional plants of the same scale, he pointed out. Xie Shuangtao, the owner of a garment […]

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