WNS’ Keshav Murugesh on why organisations must integrate AI and human intelligence

WNS’ Keshav Murugesh on why organisations must integrate AI and human intelligence

The business transformation landscape has undergone significant changes in the artificial intelligence (AI) and digital era, with many organisations now focusing on leveraging AI to optimise operations, improve customer experiences, gain deeper insights from data, and fundamentally rethink their business models, in contrast to traditional transformation methods. In an interview with TechCircle, Keshav R. Murugesh, Group CEO of WNS, offers valuable perspectives on how AI and other digital technologies are reshaping business environments, with specific examples of WNS. He highlights the tangible benefits these technologies provide and outlines steps for CXOs to embark on their digital-driven business transformation journey. Edited excerpts. Despite efforts, several digital transformation projects have failed. What could be the reason behind this and what steps should businesses take to ensure a successful DT? Many digital transformation (DT) projects fail despite efforts to implement them. Key reasons for these failures include insufficient groundwork, lack of domain expertise, data readiness, collaboration, and a culture adaptable to change. Businesses should engage digital-led transformation partners to bridge expertise gaps, ensure data literacy, and foster cross-functional communication. An adaptable culture that prioritises upskilling and continuous learning is also vital to address concerns about job displacement. How have technologies like AI/Gen […]

Digital transformation in German companies: current survey shows opportunities and challenges

Digital transformation in German companies: current survey shows opportunities and challenges

Executive Board otris software AG (© otris software AG) How digital are German companies really? A recent study by otris software AG provides revealing insights into the status quo of digitalization in German companies. The representative online survey of 1,115 employees, including 602 decision-makers, makes it clear that despite progress, considerable challenges remain. Digitalization strategies are often unclear According to the latest otris study on digitalization in German companies (https://www.otris.de/studie-zur-digitalisierung/), 76% of non-decision-makers have no clear idea of their company’s digitalization strategy or do not even know whether one exists. A lack of digital infrastructure, in particular insufficient home office equipment (17%) and slow internet connections (12%), is slowing down the digital transformation. Artificial intelligence – valued and yet often unused While 55% of decision-makers already use AI in their day-to-day work, only 18% of non-decision-makers do so. In addition, 63% of decision-makers recognize the benefits and potential of AI, but almost half of non-decision-makers are unsure or sceptical about the technology. A lack of trust (43%) and fear of job losses due to AI (32%) are particularly widespread. Budget shortages and data protection are key hurdles The study shows that digitalization often fails due to financial bottlenecks: 39% […]

New financial innovation service set to accelerate SME digital transformation

New financial innovation service set to accelerate SME digital transformation

Bristol-based accelerator and research project, Future Finance, is launching a new initiative to drive digital transformation across UK financial firms— future-proofing their operations and fostering sector-wide innovation. The UK financial services industry is undergoing rapid transformation, with innovations such as AI, automation and data-driven decision-making reshaping the landscape. However, many smaller organisations struggle to identify and implement the right technologies to stay competitive. Not only does this hinder productivity in the sector, it’s also negatively impacting access to financial services for underserved communities. To address this challenge, Future Finance has launched the Innovation Adoption Consultancy, an opportunity that will provide financial services firms – across insurance, lending, and financial advice – with practical support and expert guidance to get started and successfully integrate transformative technologies. The programme will be largely led by newly appointed Abraham Mauleon Amieva, Senior Research Associate at Future Finance. Abraham will work alongside each individual business, using insights to identify barriers to adoption, creating tailored solutions to overcome them. Abraham said: “Innovation is not just about adopting the latest technology; it’s about fostering a culture of flexibility, change and forward-thinking. Businesses that embrace innovation strategically will not only remain competitive but will be far better […]

Digital Transformation Week North America 2025

Digital Transformation Week North America 2025

Discover advanced DTX Strategies for A ‘Digital Everything’ World at Digital Transformation Week North America on 4-5 June 2025 at Santa Clara Convention Center , CA . This event is a senior-level forum for enterprise-level decision-makers seeking to explore new technologies, innovations, implementations and strategies to drive innovation in their business. Connect with digital and IT leaders who are driving change and innovation and looking to learn from peers who are accelerating digital transformation. Find out more. Key topics to be explored include: – Transformation Infrastructure – Hybrid Cloud – Future of Work – Employee Experience – Customer Experience – Automation – Sustainability – Business Transformation – Robotic Process Automation (RPA) Check out the 2025 agenda. Hear from esteemed experts include: – Head of AI/ML Platform Development, Ancestry – Director Business Transformation; Chief of Staff, Philips – VP of Digital Enterprise Growth, Blue Shield of California – Chief of Information Technology, Department of Public Health, Los Angeles County Government – Senior Director, IT Service Delivery, National Football League (NFL) – Professor of Emerging Technology, United States Department of Defense – Director, Global Digital Transformation, Walmart – Solutions Engineering, Head of US Enterprise, TikTok Meet the speaker line-up. Who attends? […]

Digital Transformation Consulting Provider Services Market Size Trends and Forecast by Application, Type, and Geography 2025-2032

Digital Transformation Consulting Provider Services Market Size Trends and Forecast by Application, Type, and Geography 2025-2032

Digital Transformation Consulting Provider Services Market USA, New Jersey- According to Market Research Intellect, the global Digital Transformation Consulting Provider Services market in the Internet, Communication and Technology category is projected to witness significant growth from 2025 to 2032. Market dynamics, technological advancements, and evolving consumer demand are expected to drive expansion during this period. The Digital Transformation Consulting Provider Services Market is witnessing rapid growth as businesses increasingly adopt advanced technologies to stay competitive. Companies across various sectors, including healthcare, finance, retail, and manufacturing, are investing in cloud computing, artificial intelligence (AI), Internet of Things (IoT), and big data analytics to enhance efficiency and customer experience. The shift toward remote work, automation, and digital-first business models has further accelerated demand for consulting services. Organizations require expert guidance to navigate complex digital ecosystems, cybersecurity challenges, and legacy system integration. Additionally, small and medium-sized enterprises (SMEs) are seeking cost-effective digital strategies to scale operations. With continuous innovation, increasing IT budgets, and regulatory compliance needs, digital transformation consulting is expected to expand significantly. As companies prioritize agility, scalability, and data-driven decision-making, the market is poised for long-term growth. Several key factors are fueling the growth of the Digital Transformation Consulting Provider […]

Huawei Unveils Advanced 5G Private Network Solutions for Industries

Huawei Unveils Advanced 5G Private Network Solutions for Industries

5G private networks are evolving rapidly, with Huawei introducing enhanced solutions to improve latency, security, and industrial digital transformation. Since its inception, 5G has been given the mission to grow industries. In its initial phase of commercial use, 5G quickly became a vital engine for driving development in the digital economy. The CAGR of 5G private networks is expected to reach 44.7% from 2024 to 2030. In 2025, 5G-A will further strengthen industry capabilities by reducing latency and enhancing reliability. Additionally, the explosion of AI has accelerated the pace of 5G proliferation. Globally, 5G private networks are still in the early market stage, and network construction methods have been varied. Currently, public networks for private use remain mainstream, and private networks with dedicated spectrums are beginning to emerge. Amid the digital transformation in various industries, the industry-wide demands for 5G private networks present the following trends: Trend 1: Local-area private networks. As 5G gradually penetrates industrial field networks, it must provide more reliability and deterministic transmission. Trend 2: Wide-area private networks. Enterprises need ubiquitous access capabilities, which poses challenges to network security and cost-effectiveness. Trend 3: Cross-area private networks. Numerous industries and enterprises have built their own private networks, […]

Select Africa taps Veefin's digital lending suite for tech transformation

Select Africa taps Veefin’s digital lending suite for tech transformation

Photo Credit: Pixabay Select Africa, a financial institution in South Africa, on Monday, announced a partnership with Veefin Solutions Ltd, a supply chain fintech startup that listed on the BSE’s SME platform last year, to drive its digital transformation across multiple countries in South and East Africa. This collaboration, would help Select Africa’s further focus on the unbanked segment and enable easier access to financial services, the Mumbai-headquartered firm said in a statement. Through this partnership, Select Africa will utilise Veefin Solutions’ end-to-end stack, including onboarding, loan origination system, loan management system, reporting solution, and collections management system, to streamline its lending operations, deliver digital-first customer experiences, and foster innovation across its financial product offerings. The multi-country rollout of Veefin’s Digital Lending Suite will also enable Select Africa to expand its market presence into new geographies, drive technology-led financial inclusion, and cater to a segment often neglected by the formal banking industry. As digital transformation becomes a key driver of financial services, this partnership reaffirms Select Africa’s vision of being a future-ready financial institution. Wayne Faulds, CEO of Select Africa—Retail said that the collaboration with Veefin Solutions aligns perfectly with our vision of becoming a digitally driven financial institution […]

The Data and Legacy System Challenges to AI Use in Manufacturing

The Data and Legacy System Challenges to AI Use in Manufacturing

Greg Powers, Gray AES Advances in vision systems, digital twins and predictive analytics are increasingly bringing AI-driven capabilities into practical use. As manufacturers explore these technologies, the focus remains on improving quality control, reducing downtime and refining production processes. When it comes to quality control, AI-driven vision systems have advanced significantly, particularly in camera technology, image processing and AI algorithms. These improvements have made automated inspections more precise and cost-effective, allowing manufacturers to automate product sorting and defect detection with greater accuracy and efficiency. Traditional vision systems struggled with high-precision quality control, especially in industries where human-like inspection is essential. Thanks to AI, vision systems can now perform advanced inspections with greater accuracy and efficiency, significantly improving production quality. Also, as AI models evolve, vision systems are becoming more adaptable. They can recognize subtle variations in materials, patterns and defects that previously required human oversight. In industries like food and beverage, where speed and precision are critical, this technology is already making an impact. Another AI-driven technology impacting manufacturing is the digital twin, which is used to create virtual models of physical assets, systems or processes that enable manufacturers to simulate, analyze and refine operations before making real-world changes. […]

US businesses are falling behind when it comes to digital transformation

US businesses are falling behind when it comes to digital transformation

(Image credit: Shutterstock / LALAKA) US digital transformation maturity is below the global average Workers don’t have the right tools or training Basic security measures are missing Despite world-class investments in AI and other tech, US businesses are lagging when it comes to digital transformation, new research has claimed. A report from Zoho found as many as two in five (39%) US organizations are still only in the early stages of transformation, with the whole country ranking 1.2 percentage points beneath the global average in terms of transformation maturity. The slow progress is being blamed on security weaknesses and delayed tool adoption, with only 15% of workers feeling that workplace tools meet their expectations – with separate WalkMe research finding only 28% of employees feel adequately trained. US digital transformation is lagging Zoho noted progressing from Level 2 (standardization) to Level 3 (structured operations) could take between three and five years, coming at the cost of $250-500 per employee annually. Reaching Level 4 (optimized digital operations) requires around twice the resources – 10 or more years and $500-1,000 per employee each year. The majority of companies (85%) are still said to be relying on manual task delegation over automation, […]

Musandah Egypt has signed a strategic partnership with iX UK to accelerate digital transformation

Musandah Egypt has signed a strategic partnership with iX UK to accelerate digital transformation

iX and Musandah Partnership iX and Musandah signed a strategic partnership to accelerate digital transformation and drive sustainable development in Egypt! This partnership aligns with Egypt’s National AI Strategy 2030 and reaffirms our commitment to investing in modern technologies that enhance services, improve efficiency, and contribute to a smarter, more sustainable future. As a subsidiary of the Future of Egypt Authority, Musandah Assets Management plays a key role in shaping Egypt’s digital innovation landscape. Together, we are unlocking new opportunities for growth and transformation. iX Dev L.L.C 124 City Road London, EC1V 2NX England, United Kingdom iX is committed to empowering enterprises with innovative, cost-effective, and user-friendly solutions tailored to their digital transformation needs. By working closely with clients, iX ensures the delivery of high-performance solutions that maximize efficiency, minimize costs, and foster long-term growth. This release was published on openPR. Permanent link to this press release: Copy Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.