Watsco Inc. is accelerating its digital transformation by expanding its ecommerce capabilities and investing in technology to drive growth. During the company’s year-end earnings call, Watsco president A.J. Nahmad emphasized the importance of ecommerce in shaping the company’s future. “You have this digital platform that’s kind of smoothing the transition into how customers actually buy the product, specify the products, match the products, add correlated products to those products, and you get the drift,” Nahmad told analysts. “We also made the transition that influence 50% to 60% of our sales. We are making investments to train our customers, leverage our technology advantage, and transition close to $1 billion in inventories to aggressively take advantage of this opportunity.” Ecommerce has become a key driver of Watsco’s growth, with its digital sales reaching $2.6 billion in 2024, accounting for 35% of total revenue. In the fourth quarter, Watsco ecommerce sales grew 16%, surpassing the company’s overall revenue growth. News Ecommerce now accounts for 35% of Watsco sales Mark Brohan | Feb 18, 2025 Watsco ecommerce drives sales growth “Our technology platforms have gained momentum,” Nahmad said. “Our community of active users of Watsco mobile apps has expanded to over 64,000 users. […]
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