Market Watch

Vietnam’s business community still faces challenges in the green-digital transformation due to the lack of investment, awareness, and a high-quality labour force. At VIR’s talk show themed “Investment Pioneers for the Dual Transformation” held on August 12, representatives of Nestlé Vietnam and AEON Vietnam clarified their strategies to promote rapid and sustainable transformation in both a digital and green direction for businesses. A VIR talk show last week delved into issues of green and digital awareness and readiness A few days later on August 15-16, in the Mekong Delta city of Can Tho, a training programme was held on enhancing business capacity to adapt to green transformation requirements, reducing emissions, and practising greenhouse gas (GHG) inventory. The scheme was put together by the United States Agency for International Development, in collaboration with the Agency for Enterprise Development (AED) under the Ministry of Planning and Investment. The programme aimed to assist Vietnamese enterprises and the Mekong Delta in particular to grasp the overall issues related to GHG emission reduction, and help build strategies to improve development capacity in the direction of sustainability. At the same time, it guided enterprises to be able to initially implement new technical requirements according to […]

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pexels-ivelin-donchev-14765841 insurance broker london small pexels-ivelin-donchev-14765841 insurance broker london small This insights piece is by Julian Hucks, CEO at Starpeak and it looks at how AI-enhanced software can transform operations for insurance brands. Digital transformation has been pivotal in redefining how businesses operate in the insurance industry – from the emergence of artificial intelligence to the evolution of customer service and internal processes. In fact, (77%) of insurance companies are beginning to integrate AI to improve various areas of their operations, with plans to accelerate this adoption in the coming years. This widespread application reflects the industry’s recognition of technology’s ability to simplify processes, enhance decision making and improve customer experiences. What’s more, embracing new technologies can also help the sector create new products and services, or modify their existing offering. In an industry with ever-evolving customer demands, embracing technological advancements is not just a trend but a necessity. Transforming internal operations with modern technology In the past, insurance providers relied heavily on manual processes that were both time-consuming and prone to errors. The industry was held back by paperwork, lengthy processing times and inefficiencies that negatively affected operational costs and customer satisfaction. However, over time new technologies have […]

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5G Evolution Channel Malaysia’s first all-in-one platform for 5G network, edge computing, cloud and services orchestration, along with an application marketplace, will be made available to all businesses Leverages Singtel’s industry leading all-in-one orchestration platform, Paragon to support enterprise innovation and growth Enables greater flexibility to Malaysian businesses to deploy and manage 5G and cloud computing solutions seamlessly Kuala Lumpur – Maxis has partnered with Singtel to introduce Malaysia’s first all-in-one platform for 5G network, edge computing, cloud and services orchestration, built on Singtel’s Paragon for telco networks. The platform will make 5G-Advanced (5G-A) and 5G technology, edge and multi-cloud computing more accessible to Malaysian businesses and accelerate digital transformation across various verticals such as manufacturing, logistics, healthcare and public services. The partnership was formalised during the Malaysia Commercialisation Year (MCY) Summit 2024, an event organised by the Ministry of Science, Technology and Innovation (MOSTI) to drive the national commercialisation ecosystem. The Summit was officiated by Guest of Honour YAB Dato’ Seri Anwar Ibrahim, Prime Minister of Malaysia. The Memorandum of Understanding (MoU) exchange took place at the Maxis booth between Mr Goh Seow Eng, Chief Executive Officer of Maxis and Mr Manoj Prasanna Kumar, Chief Technology Officer of […]

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Now on its 16th edition, ZTE Corp.’s 2023 report shows its commitment to advancing digital innovation and fostering a sustainable future. The global provider of integrated information and communication technology solutions emphasizes its ongoing efforts to sustainable business practices. “We uphold the Human-Centric and Tech for Good philosophy, and constantly explore new fields, applications, and value of digital and intelligent transformation,” said Xu Ziyang, CEO at ZTE. The report highlights ZTE’s focus on building digital intelligence capabilities and continuous innovation in underlying technologies. ZTE has made investments in key business areas, including chipsets, algorithms, architecture, databases, and operating systems. As of 2023, the company has filed over 89,500 patent applications and obtained more than 45,000 granted patents globally. ZTE has also made strides in phygital innovation, implementing benchmark projects across various industries to promote high-quality development. Green innovation ZTE said it is committed to driving green innovation and shaping an eco-friendly ecosystem through green operations, a green supply chain, green digital infrastructure, and green empowerment. The company’s efforts have contributed to a 9.7% year-over-year (YoY) reduction in greenhouse gas (GHG) emissions across its value chain and a 14.58% YoY decrease in GHG emissions intensity during the use and maintenance […]

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The Digital Silk Road (DSR) represents a transformative vision for countries within the Belt and Road Initiative (BRI), particularly for Pakistan, where digital technology can be a catalyst for economic growth, enhanced connectivity, and innovation. Echoing the ancient Silk Road’s spirit of trade and cultural exchange, the DSR aims to create a robust digital infrastructure, including fiber optic networks, data centers, and e-commerce platforms, that will connect Pakistan to global markets and integrate it into the global digital economy. Economic Growth and Connectivity At the core of the DSR lies the ambition to build an inclusive, sustainable, and secure digital ecosystem. By investing in high-speed internet connectivity, Pakistan can unlock significant opportunities for its youth, fostering participation in the digital economy. The DSR is not merely a technological upgrade but a comprehensive socio-economic strategy designed to ensure that the benefits of digital transformation are distributed equitably across society. High-speed internet is critical to the DSR, as it enables various sectors of the economy to flourish. For instance, the expansion of e-commerce platforms can open up global markets for Pakistani businesses, allowing them to compete on an international stage. Additionally, the establishment of data centers within the country can attract […]

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Businesses need an AI strategy that fosters a culture of innovation and collaboration, requiring multiple teams to break silos across data, processes, and workflows. The buzz surrounding Generative AI (GenAI) was mirrored at every iteration of the AI trajectory. However, translating the hype into real-world impact is another story. A 2024 IBM report found that 40% of organizations experimenting with AI remain stuck in the sandbox, while IDC estimates that 20% of AI initiatives fail to deliver business outcomes. This is because the pace at which AI advancements have accelerated is yet to be matched by the pace at which enterprises can adapt and adopt the technology. Despite this, investments in AI will continue to outpace IT investments by as much as five times over the next three years. As per a BCG survey, 54% of enterprise leaders expect AI to deliver cost savings in 2024, with half of them expecting cost savings of more than 10% through productivity gains. For AI to deliver on these expectations, enterprises need to address the following opportunity gaps in their approach to AI: Develop an AI vision : Enterprises often look at AI for what it can do rather than what they […]

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4 minute read Growing up, Missy Stewart learned to "figure it out and find a solution." "That’s a trait that’s just built into my human nature. My whole life I’ve operated in the unknown and learned how to grow up fast and figure things out," she said. "For example, my dad painted houses, my mom cleaned houses, and they never knew what it took to go to college. From entrance exams to applications, recommendations, and paying for it. I just had to figure things out and sometimes needed to be creative along the way." As the Senior Product Manager of Small Business Digital Innovation at TD Bank AMCB, Missy is poised to flex this special skillset, but this time helping customers figure out how to thrive in unique ways. "Think of it as everything we can do beyond our traditional banking," she explained. "We have our traditional deposit and loan products, but I focus on enhancing the value proposition of doing business with TD." The art of possible "There’s a variety of things that we hear from small business customers, whether it be how they can donate some of their money effectively or how to connect data sources or […]

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Tech Mahindra and LivePerson collaborate to enhance digital transformation and customer experience Pune: Tech Mahindra, a digital solutions company, and LivePerson, a Conversational AI platform have collaborated to revolutionize customer engagement in the financial services and HLS (Healthcare and Life Sciences) sectors. Through the automation of administrative tasks, the partnership aims to Increase operational efficiency Free up staff members to work on more complex problems Improve operational efficiency Drive digital innovation Improve customer satisfaction through AI agents The collaboration highlights the two companies’ shared goal of advancing artificial intelligence (AI)-powered digital transformation and improving customer experience. Through the integration of AI technology and human expertise, the partnership seeks to accelerate time-to-market while providing significant customer service solutions. Tech Mahindra Business Process Services (BPS) can share vast domain knowledge with LivePerson’s AI technology. The partnership will address the particular opportunities and challenges found in the financial services and HLS sectors. It plans to ensure the protection of sensitive data with strict compliance standards and offer individualized customer experiences through recommendations . Also Read – India Gets Its Own Version of Google AI Overviews with Custom Features Tags: Customer Experience Digital Transformation digital transformation and customer experience LivePerson Tech Mahindra Tech […]

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