Market Watch

(Image credit: Shutterstock) To say AI has great potential feels like the biggest understatement of the year. Since the launch of ChatGPT in particular, terms that were reserved for technical specialists such as generative AI and LLMs have become mainstream. However, that explosion of conversation and a scramble to incorporate AI tools into business workflows or find a valid way to describe an organization’s solution as ‘AI-powered’ in marketing copy has led many to the question of the moment. Are the applications of AI, and in particular generative AI, being over-hyped? Journalists, analysts, and buyers alike are becoming fatigued by the constant nod to the emerging technology and are asking questions about whether AI can actually solve complex business challenges outside of the sandbox, today. Andie Dovgan Chief Growth Officer at Creatio. The rise and limitations of SaaS To answer this, it’s useful to look at the recent evolution of digital transformation in businesses. The development of cloud computing has led to increased integration of software to drive transformation, leading to a surge of applications and services and the rise of SaaS. Tech Radar Pro Predictions say that cloud-native applications will soon match the numbers of apps developed over […]

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DOHA, Qatar, Aug. 26, 2024 (GLOBE NEWSWIRE) — Qatar’s leading system integrator, Mannai InfoTech, an ICT Division under Mannai Trading Company WLL announces their strategic partnership with BUSINESSNEXT to drive digital transformation and craft next-generation customer experiences platform for banking. This partnership is set to transform the banking industry in Qatar, promising unparalleled enhancements in customer experiences, operational efficiencies, and business growth. The alliance between Mannai InfoTech and BUSINESSNEXT marks a significant blend of modern technology, domain expertise, business consultation and implementation services to deliver high-impact customer experience and relationship management solutions for the banks in Qatar. Recognized as a leader in Forrester Wave™ Financial Services CRM, 2023, with a user base of over a million bankers globally servicing more than a billion banking customers on its platform. BUSINESSNEXT offers cutting edge suite of solutions, including CRMNEXT, CUSTOMERNEXT, DATANEXT, and WORKNEXT, empowering the bank with specialized AI-powered and cloud-agnostic customer engagement platform, delivering easier, faster, and more personalized modern banking experiences. The alliance will bring unparalleled benefits to the Qatar banking sector with its specialized AI capabilities like personalized customer intelligence, onboarding journeys, risk rating models, accelerated back-office operations, product recommendations, smart bots, next-best actions, and much more. It […]

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A hand holding a looking glass by a lake A hand holding a looking glass by a lake Crowdsource Innovation Get involved with our crowdsourced digital platform to deliver impact at scale This article is part of: Centre for Advanced Manufacturing and Supply Chains Over the past decade, most industries have harnessed digital technologies to transform and enhance efficiency and productivity. However, its penetration in the manufacturing sector, particularly in brownfield manufacturing, remains limited. Its potential impact across business lines, as well as on social and environmental levels, is immense. Studies have found that over 80% of companies around the world have launched digital transformation initiatives. While other industries are undergoing rapid digital transformation, the implementation of digital interventions in the manufacturing sector has had less momentum. In fact, McKinsey & Company reports that only 30% of manufacturing companies have effectively realized value at scale through Industry 4.0 practices across all their plants. The adoption rate is even lower for brownfield manufacturing – plants which rely on existing facilities or legacy infrastructure. This is especially the case in the Asia Pacific region. Digital penetration in brownfield manufacturing remains low due to several factors: Digital interventions are costly. The significant […]

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Businesses today operate in a hyper-competitive landscape characterized by rapid technological advancement and evolving customer expectations. To thrive, organizations must embrace digital transformation, leveraging technology to optimize operations, enhance customer experiences, and drive growth. At the core of any successful digital transformation is a robust IT infrastructure. The choice of hardware, particularly laptops and workstations, is critical in determining a business’s ability to adapt and compete. Devices must be reliable, secure, and capable of handling demanding workloads. Related reading: How Gen AI is Shaping Employee Perspectives A recent IDC report projects that global spending on digital transformation will surge to nearly US$3.9 trillion by 2027, fueled by a 16.1% annual growth rate. Organizations are increasingly recognizing the transformative power of technology, aiming to redefine their processes, products, services, and customer experiences. Operational efficiency is a key driver, as businesses seek to optimize workflows and reduce costs through digital innovation. ASUS: A Partner in Business Success ASUS has positioned itself as a leader in providing innovative technology solutions that address the evolving needs of businesses. The company’s commitment to research and development has resulted in products like the ExpertBook series, which offer a blend of performance, portability, and security essential […]

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Credit: Parm Sandhu, CIO, ISSofBC Over the past 30 years, I’ve had the privilege of working across a wide range of sectors — non-profit, public and private. This journey has taken me through various executive roles in large regional, national and multinational organizations, where I’ve led cross-functional teams in technology, sales and business operations. These experiences have not only shaped my professional expertise but also deepened my commitment to leveraging technology to bridge gaps and make a meaningful impact on the lives of others. Immigrating to Canada illuminated the often-overlooked challenges that newcomers face when trying to access essential services and programs, especially in a landscape where modern technology is not universally accessible. This journey made me acutely aware of the barriers that can stand in the way of successful settlement — barriers that are compounded when digital tools and resources are lacking or unfamiliar. The experience underscored the critical need for innovative solutions that bridge the gap between newcomers and the support systems designed to help them. It became clear to me that without modern, accessible technology, many are left struggling to navigate complex systems, missing out on vital services that could significantly enhance their integration and well-being. […]

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Group of customer service representatives working at a call center The better the question How can we “fix insurance for good?” Many UK consumers are dissatisfied with their insurance provider. esure wanted to correct this – and transform its business. 1 esure is a well-established PE-backed player in the UK personal insurance market and has served home and motor customers since 2000. From day one, esure challenged market norms, offering some of the first online and digital insurance products and services. But in a fast-moving market, esure’s pace of innovation and change had slowed. With a burst of new energy and commitment, esure challenged itself to transform the insurance market – with an ambition to tackle poor industry practices that have reduced the UK’s customer trust levels to one of the worst in Europe. esure set out on an ambitious strategy to “fix insurance for good ”, transforming the business to become a leading pure-play scalable digital insurer, and to completely decommission its legacy IT systems. It developed a goal to provide market-leading customer experiences through generative AI (GenAI), other innovative technology and state-of-the-art data solutions, powered by a lean agile operating model. This required a shift from a […]

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Lagos port Nigeria is positioning itself to lead the continent in digital commerce within the African Continental Free Trade Area (AfCFTA) framework. Already, the country’s digital economy has transformed the way millions of citizens shop, bank, and communicate, reshaping the nation’s trade landscape and unlocking new pathways for economic growth. The AfCFTA aims to harmonize digital trade rules and principles, ensuring a streamlined, secure, and inclusive digital trading environment to enhance digital trade within Africa and its engagement with the world. Some key provisions of the digital protocol are market access, data governance, and consumer trust. Nigeria recently unveiled a comprehensive strategy focusing on enhancing digital infrastructure investments, promoting disruptive innovation and entrepreneurship, and ensuring the alignment of multiple government agencies to support digital trade initiatives. Key components of the roadmap include the AfCFTA’s Digital Trade Protocol implementation and the development of expansive technical talent hubs. "We are in a vantage position because we are the continent’s largest ICT hub, and as such, we must lead the way to the future of this peculiar wave of the industrial revolution,” Kashim Shettima, Nigeria’s vice president, affirmed at a recent gathering of experts in Abuja to brainstorm on the road ahead […]

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Michael Hill PEX Report 2024/25 – PEX Network We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here . Download Your Copy Process excellence is in a state of flux as evolving business goals, requirements and technologies impart era-defining shifts on operational excellence (OPEX) and business transformation. Amid the drive towards modernization, innovation and sustainability, organizations face a perfect storm of opportunity and challenge as they seek not only to remain competitive but also surpass ambitions and differentiate themselves in demanding markets. PEX Network’s State of the Industry Report 2024/25 is a detailed assessment of the current OPEX and business transformation landscape. Drawing upon and examining the results of a recent survey of almost 200 professionals, it paints a comprehensive picture of today’s process excellence environment, enriched by reaction and […]

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The Transformation of Digital Transformation: Hint, It’s Not What It Used to Be Written by Rich Ord Sunday, August 25, 2024 In the early 2000s, digital transformation was heralded as the future of business, a necessary evolution for companies eager to modernize, compete, and thrive in an increasingly digital world. Fast forward two decades, and the narrative has shifted dramatically. What was once seen as the ultimate business strategy is now being re-evaluated in light of new technological advancements, particularly the rise of generative AI. This shift marks a significant turning point in how businesses approach digital transformation, revealing that the concept, as we once knew it, is no longer sufficient. Today, it’s not just about digitizing operations—it’s about rethinking the very essence of business models to adapt and lead in a rapidly changing environment. The Rise and Fall of Traditional Digital Transformation The concept of digital transformation gained widespread traction after 2011 when Capgemini, in collaboration with MIT, defined it as “the use of technology to radically improve performance or reach of businesses.” This definition catalyzed a wave of digital initiatives across industries, as companies scrambled to adopt new technologies like cloud computing, big data, and social media […]

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His Majesty King Abdullah II receives the annual Sharia Courts report for the year 2023, and urges continuing the digital transformation in Sharia courts, to facilitate citizens’ access to services (Photo courtesy of Royal Court) AMMAN – His Majesty King Abdullah on Sunday stressed the importance of continuing digital transformation at Sharia Courts, in order to facilitate citizens’ access to services. During a meeting with Chief Islamic Justice Abdul Hafez Rabtah and Higher Sharia Court President Kamal Smadi to receive a copy of the annual Sharia Courts report for 2023, His Majesty stressed the need to continue building the capacities of judges and supporting staff, according to a Royal Court statement. For his part, Rabtah gave a briefing on the Chief Islamic Justice Department’s Strategic Plan (2023-2025), which focused on governance and the digitisation of tasks, the development of institutional resources, and improvement of institutional results, in line with the government’s plans to modernise the public sector, the statement said. According to Rabtah, more than 9,000 families were reconciled through the courts’ family reconciliation offices, while more than 40,000 cases reached amicable settlements. Royal Hashemite Court Chief Yousef Issawi and Director of the Office of His Majesty Jafar Hassan […]

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