February 10, 2025 View Full Report Share Hoiana Resort & Golf’s VP of IT on how its technology strategy has enabled great savings through system consolidation while preparing for AI-powered future Vietnam’s hospitality sector faces a pivotal moment in its development. The country’s tourism industry has rebounded from pandemic-era restrictions, with international arrivals increasing as new flight routes continue to open. This growth has sparked investment in hospitality infrastructure, particularly in the growing luxury segment. The intersection of hospitality and technology presents specific challenges in the Vietnamese market. Properties must address cybersecurity concerns, navigate strict gaming regulations and manage operations with a workforce transitioning to digital systems. These demands require careful technology implementation strategies, particularly for resorts serving international guests. Located near UNESCO World Heritage sites, Hoiana Resort & Golf comprises four hotel towers with more than 1,200 rooms, a casino certified under Vietnamese law and an 18-hole golf course capable of hosting world-class tournaments. The property includes multiple high-end restaurants from overseas and partners with Rosewood Hotels Group, a luxury hospitality brand known for its premium properties in Hong Kong. Ching Yip, Vice President and Head of IT at Hoiana Resort & Golf, oversees the resort’s technology infrastructure, […]
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