Market Watch

HGS launches its Cape Town CX hub, driving digital innovation, impact sourcing, and AI-powered customer experiences to redefine South Africa’s CX industry. HGS (listed on BSE & NSE), a leading provider of solutions in digital experience, applied AI business process management (BPM), and digital media services, is set to unveil its cutting-edge CX hub in Cape Town at an exclusive launch event on March 27, 2025. This milestone event will highlight how HGS is reshaping customer experience through digital innovation, impact sourcing, and a customer-first approach, reinforcing South Africa’s position as a premier CX destination. The launch event will bring together industry leaders, government officials, and global brand representatives to explore the transformational potential of South Africa’s CX market. With this expansion, HGS is committed to helping businesses reduce costs, increase customer satisfaction, and unlock new growth opportunities through best-in-class service delivery. The event is designed to offer attendees a firsthand look at HGS’s digital-first CX hub strategy, including: Exclusive insights from HGS leadership on the company’s vision and the strategic role of South Africa in global CX transformation. A spotlight on HGS’s commitment to impact sourcing, including career development programs and community initiatives like the Portland School technology […]

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Disruptive forces dictate the need for speed when it comes to key digital initiatives. Here’s how IT leaders are overhauling strategies and processes to streamline IT for quicker success. Credit: Eugenio Marongiu / Connect Images / Shutterstock CEOs prize transformation and reinvention, seeing both as essential to current and future competitiveness. But successful transformation and reinvention are no longer enough, top executives say. They must happen fast, and their delivery must get faster over time. Speed and agility bring in the top transformation prize. CIOs are feeling the pressure to expedite transformational work, as the ever-faster churn of customer demands — and the possibility of economic headwinds — further ratchet up the need for speed. To meet the pace required today, veteran IT executives and advisors offer 12 strategies CIOs can employ to increase their organizational velocity on transformational initiatives. 1. Drop ‘digital’ The term “ digital transformation ” cropped up more than a decade ago, and it has dominated business and technology agendas ever since. But Ari Lightman, professor at Carnegie Mellon’s Heinz College of Information Systems and Public Policy, says it’s time to retire that term — and the mindset it engenders — and instead recognize that […]

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An industry survey looks at changing attitudes and challenges in digital innovation for clinical research. Uptake is slow but steady. Rob Ellison | 03/31/2025 | 7 min read | Hot Topic Technological innovations and digital disruptions have a long history in clinical research. We often push boundaries of what’s possible to enable better, faster drug development to bring therapies to patients. However, this innovation push is pulled back by a necessary caution because, at the end of the day, patient safety, data integrity and regulatory compliance are paramount to our operations. Icon’s digital disruption survey and the publication of a related white paper (Digital Disruption. Surveying the Industry’s Evolving Landscape) is a follow-on to a similar survey we conducted in 2019, when ideas such as blockchain and organ-on-a-chip were buzzing in the industry. In the time since, we have seen an organic shift in the hype cycle, with some technologies seeing more significant uptake than others. AI, for example, has become more pervasive as a solution to other technological capabilities, such as remote monitoring, and enabled the industry’s current data abundance. We were also interested to see how pandemic-era digital adoptions impacted the overall trajectory of technology in clinical […]

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In this article, Dame Damevski, international markets director at e-Boks , explores the urgent digital transformation of the postal sector. He examines the pressing challenges and emerging opportunities facing postal organizations, the critical role of secure digital post solutions, and the global collaboration needed to drive meaningful innovation. As traditional mail services decline and digital communication accelerates, the industry stands at a pivotal moment – will posts adapt or risk becoming obsolete? The postal industry has been at a breaking point for the past two decades. The comfortable, predictable world of physical mail is vanishing, leaving the postal sector struggling to redefine its relevance. The reality is challenging: without a pivot to a digital postal mandate, most will be left behind. Governments, regulators and postal stakeholders must wake up to the urgency of the situation and act decisively. This is not a slow evolution; it is a revolution. At the heart of this transformation lies the need for a coordinated international approach. As discussions within the Universal Postal Union ( UPU ) evolve, there is a growing recognition of the importance of global collaboration, regulatory modernization and innovative service models to ensure that posts remain relevant in the digital […]

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Dallas (Texas) [US], March 31: Successive Digital, a leading digital transformation company, proudly announces that it has achieved the … Successive Digital Earns AWS Generative AI Competency, Boosting AI Strategies | Successive Digital Earns AWS Generative AI Competency, Boosting AI Strategies Dallas (Texas) [US], March 31: Successive Digital, a leading digital transformation company, proudly announces that it has achieved the prestigious AWS Generative AI Competency. This milestone underscores the company’s deep expertise in AI-powered transformation, reaffirming its ability to deliver scalable, industry-specific AI solutions that drive meaningful business impact. “Achieving AWS Gen AI Competency is a testament to Kagen AI’s commitment to innovation and excellence. This milestone will empower us to deliver even more transformative AI-driven solutions,” said Bikram Singh, Partner and CTO at Kagen AI (AI vertical of Successive Digital). “This recognition by AWS further strengthens Kagen AI’s positioning in the market, helping us scale new heights and drive greater business impact.” The AWS Generative AI Competency recognizes AWS Partners with deep expertise and proven success in helping customers design, build, and integrate AI solutions. Successive Digital has showcased its expertise in: ✔ Enhancing customer experiences through AI-powered applications. ✔ Creating hyper-personalized content for targeted engagement. ✔ Automating […]

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Today Share Republic Bank, Fiserv, Fintech News, Fintech Solutions, Financial Technology, Fintech Acquisitions, Payfare Inc, America, USA, fintech Global News, Global news, Trending News, Fintech News, Republic Bank & Trust Company ( Republic Bank ) has chosen the Fiserv DNA® platform to enhance its banking system capabilities and drive operational efficiencies, enabling it to realise its digital transformation goals. With over $6 billion in assets and 47 banking centres, Republic Bank, a community bank headquartered in Louisville, Kentucky, selected DNA due to the platform’s advanced technology, real-time continuous processing and comprehensive functionality that streamline processes, reduce manual workloads and enhance overall productivity. The bank operates in Kentucky, Tennessee, Indiana, Ohio and Florida. “By partnering with Fiserv and choosing the DNA platform, we are taking a significant step forward in our digital transformation journey to help our clients, company and the communities we serve to thrive,” said Logan Pichel, Chief Executive Officer, Republic Bank . Fiserv’s commitment to the community banking segment is evident through its continuous investments in tailored technology solutions and customer service, including core banking, digital banking, small business solutions, payments and embedded FinTech. Based on a 2024 customer survey, Fiserv achieved a 97% customer satisfaction rate […]

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Mumbai, Maharashtra, India – Business Wire India LTIMindtree [NSE: LTIM, BSE: 540005], a global technology consulting and digital solutions company, today announced the expansion of its global strategic partnership with Google Cloud. As a part of this collaboration, LTIMindtree will leverage offerings powered by Google Cloud technology using Agentic AI to boost business growth and redefine cloud landscape for clients worldwide. Using Gemini models, along with other innovative Google Cloud technologies, LTIMindtree will collaboratively develop industry-specific solutions to drive broad-based GenAI adoption. Through this collaboration, LTIMindtree aims to build a green corridor for solution development, with market development initiatives, go-to-market (GTM) strategies, and comprehensive training for its workforce. This collaboration will also enable LTIMindtree to design cutting-edge proof of concepts, and pilots tailored to specific customer use cases. Additionally, the alliance will enable LTIMindtree to deliver market-leading solutions that help enterprises maximize the ROI from their cloud investments while modernizing their infrastructure and data stack. Under this strategic collaboration, LTIMindtree will leverage its deep domain expertise, combined with Google Cloud’s advanced AI platforms like Vertex AI, to create innovative solutions tailored for the BFSI, Manufacturing, Hi-Tech Media and Entertainment, Retail and CPG industries. It will accelerate the adoption of […]

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Lipton2 Web With advancements in technology such QR codes, AI, and the metaverse, the line between the physical and digital worlds is becoming less distinct, resulting in more integrated, or “phygital,” experiences. In the brand world, smart packaging is the vehicle for these experiences, offering CPGs unprecedented opportunities for consumer engagement, data collection, and supply chain transparency. However, there are still technological and behavioral challenges to overcome before smart packaging can reach its full potential. A prime example of this is the journey Lipton Tea & Infusions has embarked upon with its tea packaging, a journey that was shared with attendees at the AIPIA & AWA Smart Packaging World Congress, held in Amsterdam in late 2024. As Alix Courdier, global head of marketing, technology, and data for Lipton Tea & Infusions, explained, Lipton has some tough challenges to tackle around its product offerings, the most pressing of which is a negative consumer perception. “In a few markets, Lipton is seen as a bad quality product,” he told the audience. “We see this as unfair. We apply the highest standards to our whole supply chain, and we want to make this visible to our consumers.” Read this related article, “Digital […]

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The retail industry has been undergoing a rapid digital transformation, particularly since the COVID-19 pandemic, which accelerated the shift from a broad, supply-driven model to a more data-focused, ultra-personalised approach. This shift has been driven by evolving consumer expectations, technological advancements, and the increasing need for businesses to remain competitive in a digitally dominated marketplace. The Evolution of Retail: A Shift from Mass Supply to Individualised Demand Traditionally, the retail industry operated on a supply-driven model, where products were manufactured and distributed based on broad market research and past sales trends. Retailers focused on economies of scale, standardising product offerings to reach the widest possible audience. However, this approach often led to inefficiencies such as overstocking, wastage, and misalignment with changing consumer preferences. The pandemic highlighted these inefficiencies, exposing vulnerabilities in supply chains and creating an urgent need for greater agility. Retailers were compelled to rethink their strategies, leading to an increased reliance on data analytics, artificial intelligence (AI), and machine learning to understand and anticipate customer behaviour in real time. The Rise of Personalised Shopping Experiences Consumers today expect highly tailored experiences that cater to their unique preferences. With access to vast amounts of data, retailers can now […]

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Siemens showcases AI, digital twin technology, and software-defined automation at Hannover Messe 2025, driving digital transformation and sustainability while strengthening its leadership in industrial innovation with a robust partner ecosystem. By Entrepreneur Staff Mar 31, 2025 Share You’re reading Entrepreneur India, an international franchise of Entrepreneur Media. At Hannover Messe 2025, Siemens is setting the stage for the future of industrial automation with groundbreaking innovations in AI, digital twin technology, and software-defined automation. These advancements, coupled with a strong partner ecosystem, are accelerating digital transformation and sustainability across industries, reinforcing Siemens’ position as a leader in industrial innovation. Pioneering Industrial AI and Automation Roland Busch, President and CEO of Siemens AG, highlighted the transformative shift in industrial technology. "Hannover Messe is taking place at exciting times. Industries face dramatic changes in technology and their markets, and Siemens is uniquely positioned to support their transformation. As a frontrunner in Industrial AI, comprehensive digital twins, and software-defined automation, we offer the technologies our customers need to be more resilient, more competitive, and more sustainable," he said. A major highlight is Siemens’ collaboration with Microsoft to develop an Industrial Foundation Model (IFM) on the Azure platform. This AI-driven model will process 3D […]

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