The right tools and processes ensure a smooth rollout of new technology Brian Straight · September 10, 2024 · Given the right tools, digital transformations seem fairly straightforward, but adopting new technology is never straightforward. When Johnson & Johnson wanted to digitize process improvement and update its process mining discovery efforts, it deployed Celonis’ process mining technology . But, Johnson & Johnson’s Brooks Olphin, product line owner for process and task mining, understood that rolling out a technology locally is different than doing so globally. In a case study shared by Celonis , Olphin detailed how a well-equipped and well-structured Process Center of Excellence allowed Johnson & Johnson to generate value across the organization from the modernized process mining technology. “That first analysis was a key learning for us, helping us understand how we can further roll analysis out globally,” Olphin said. “Ultimately, that initial exercise led to us creating global templates. “For us, a global template is where we build a single data model that can be leveraged across multiple source systems, so that analysis can be used by different teams across multiple different regions, teams, and sectors,” he added. Olphin said the global template allows the company […]
