diverse chat windows over a city The decades-long rush of businesses to digitize their business processes shows no sign of abating. Digital technology has spread across the supply chain and throughout the enterprise—with generally positive effects on business-process speed, accuracy and efficiency. Mobility, analytics-driven customization and generative AI promise to keep digital transformation a top priority for years to come. Yet, most of these new digital tools are isolated, both from one another and from meaningful metrics of customer value. This fragmentation impairs the visibility, alignment and efficiency needed to unlock the full potential of digital transformation. Value stream management (VSM) is a solution and philosophy that overcomes fragmentation by integrating people, data and processes from innovation all the way through delivery of customer value. My company, Broadcom, monitors the progress of VSM closely through customer conversations, at conferences, and most recently in a survey of more than 500 managers and executives on the digital front lines worldwide. What we’ve learned encourages us—to a point. On the plus side, a full 96% of surveyed businesses report receiving benefits from VSM, usually in the form of digital transformation progress. But only 2% report achieving the end-to-end transparency and flow that […]
