Bank of America acquired Merrill Lynch in January 2009. Merrill Lynch has named Casey Franz as its new head of platforms and capabilities. Franz will lead digital transformation strategy and ongoing enhancements to the firm’s platforms, said Merrill, describing a “high tech and high touch” client experience delivered by its advisors. Franz replaces Kabir Sethi, who left the role late last month to lead LPL Financial’s wealth management solutions group. She will report to Merrill Chief Operating Officer Kirstin Hill and work closely with Christian Kitchell, chief experience officer for the company’s wealth management businesses. Casey Franz Merril Lynch Casey Franz “We are continuously investing in and advancing our digital capabilities to surpass the expectations of clients and advisors,” Hill said. “Casey’s experience and track record leading transformative initiatives make her the ideal person for this role.” A graduate of Virginia Tech university with degrees in finance and accounting, Franz has been with Merrill for 11 years. She served as managing director of operations optimization before heading up Paycheck Protection Program forgiveness and SBA loan review for Bank of America for the past two years, according to her LinkedIn profile. Having held a variety of digital, client service, product […]
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