Mr. Mustafa O. Vazayil, Managing Director, Gargash Insurance Services LLC – Mr. M. Rajendran, Deputy Managing Director, Gargash Insurance Services LLC If the first leg of technology transformation, the insurance industry focused on enhancing internal efficiencies, the next leg is laying emphasis on improving customer experience and bolstering data and analytics capabilities, say top management executives at Gargash Insurance Services LLC. Gargash Insurance has been investing significantly in its digital capabilities to become increasingly agile, innovative, and customer-centric. "We are looking to give customers a total solution on our website and decreasing the time lag between choosing a policy to buying one. The customers will not have to wait for a quotation; they will be able to choose a policy online and buy it on the website in just a few clicks. A few insurers are ready with the capability and others are onboarding with us. By the end of March, we will have providers giving customers more choices on our website," said Mustafa O. Vazayil, Managing Director, Gargash Insurance. "There is no better way than to invest in technology to improve efficiencies and match the aspirations of customers." Talking about trends in the industry, M. Rajendran, Deputy Managing […]

Click here to view original web page at www.khaleejtimes.com

Chief Justice, Kamal Kumar looks on as President, Ratu Wiliame Katonivere delivers his address at the official launch the Online Filing Software of the Judicial Department. Picture: FIJI GOVERNMENT Digital transformation is essential for any nation in order to better serve its citizens and when governments are committed to digital innovation and sustainability, it complements and promotes the effort to achieve all 17 SDGs. President, Ratu Wiliame Katonivere said this while officially launching the Online Filing Software of the Judicial Department at the Grand Pacific Hotel yesterday. “The new e-filing system is an end-to-end system that shall capture all the current physical workflow of the Courts, allowing for greater transparency and efficiency within the judicial system,” Ratu Wiliame said. “With a click of a button the status of case files can be checked, again allowing for easy access to the general public and the stakeholders. Furthermore, service kiosks will be made available so that litigants that are unfamiliar with technology can still be assisted to lodge cases and file documents,” he said. The online filing software is catagorised into two different modules that work effortlessly to provide e-filing services. Module 1 – Online Services (OLS) – caters to litigants, […]

Click here to view original web page at www.fijitimes.com

This second annual event will take a deep dive into the need for effective cybersecurity to keep up with the increasing pace of digital transformation within the industrial automation field. It will explore the development of a smart manufacturing center of excellence that targets the digital landscape as it continues to evolve. This event will provide a platform for sharing ideas and solutions to address the unfolding issues that are the result of rapid technological growth of critical infrastructures across multiple industries in such as oil/gas, chemical, water, and power generation. Who Should Attend? IT/OT technicians Engineers focused on cybersecurity Automation and control engineers Managers of plants Automation systems design engineers ​Project managers Sponsorship Opportunities Multiple sponsorship and exhibit opportunities are available for each ISA conference. View our sponsorship prospectus for more details and contact one of our sales representatives to secure your sponsorship package today. Get the Latest Updates Bookmark this page and check back often for the latest updates on this event. Sign up to receive ISA events emails to get the latest news on all of our conferences and webinars.

Click here to view original web page at www.isa.org

With AWS as its preferred cloud provider, global insurance leader will use AWS capabilities and the AWS Europe (Zurich) Region to speed innovation and meet regulatory and security requirements SEATTLE–(BUSINESS WIRE)– Amazon Web Services (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced that Zurich Insurance Group (Zurich), a leading multi-line insurer providing property, casualty, and life insurance solutions globally, is moving its enterprise information technology (IT) infrastructure to AWS. Zurich will use AWS’s reliable global infrastructure, advanced analytics, and machine learning technologies to deliver new digital customer experiences and drive automation at scale, in support of its worldwide digital strategy. As part of the multiyear strategic collaboration, Zurich will move 1,000 applications to AWS by 2025, including core insurance and SAP workloads. Zurich will move its critical applications to AWS, simplifying, modernizing, and automating the company’s infrastructure. This approach will provide flexible and scalable application environments, enabling agile product development. Using Amazon Relational Database Service (Amazon RDS), Amazon Aurora (AWS’s fully managed MySQL and PostgreSQL-compatible relational database built for the cloud), and AWS App Runner (AWS’s service to quickly deploy containerized web applications and APIs), Zurich will develop and bring new products to market quicker, saving approximately $30 […]

Click here to view original web page at insurancenewsnet.com

Understanding the outcome you want with automation will determine the approach. The context of automation is critical, and to determine the right approach, you need to be clear on the outcome you want to achieve. Anurag Shah, head of products and solutions at Newgen Software, explores approaches to automation and the value of each. The vocabulary around digital transformation continues to evolve with advancements in technology. However, amidst all the cycles and waves of technological disruption, automation continues to dominate the conversations. Only the context of those conversations may differ. The context of automation is critical. An inappropriate application of any automation technology can adversely affect the outcomes. Many enterprises, for instance, have deployed chatbots to automate customer service. The results vary. Similarly, many have applied robotic process automation (RPA) for various use cases, from front-office processes to back-office operations, with mixed outcomes. The same holds for mobility, portal refresh, or artificial intelligence (AI). So, when we say we want automation, we must be clear on the outcome. Chatbots, for instance, typically replace human interfaces to offer control and cost-effectiveness, but human knowledge workers perform relatively better on customer engagement in cases dealing with subjectivity. Adding AI to chatbots […]

Click here to view original web page at www.spiceworks.com

Chris Lowndes and Barry Maybank share why digital twins and service-centric business models could be the answer to the ever-evolving challenges facing the manufacturing industry Recessionary headwinds, energy costs and sustainability – these are three key challenges facing today’s manufacturers, according to Avanade’s senior director of Industry X and digital twin lead Chris Lowndes, and Barry Maybank, senior director for manufacturing advisory in UK, Ireland and Europe. “Manufacturers continue to strive for a competitive advantage and new revenue streams, with an increasing need for resilience and optimisation in operations,” says Maybank. “At Avanade and Microsoft, we are seeing increasing demand from our manufacturing clients for help, advice and solutions across these key areas.” According to Maybank, these clients are looking to increase quality, speed and efficiencies in production processes; drive greater agility and resilience to respond to crises and changing demands; develop more sustainable manufacturing, with a drive to net zero; and upskill workforces. “There is now a unanimous understanding from IT, business and operations teams that digital tools, technologies and information are key to transforming manufacturing and meeting these needs,” says Maybank. “We help our customers with practical advice that builds on the digitalisation that we saw accelerate […]

Click here to view original web page at www.technologyrecord.com

WALLDORF & MUNICH – SAP SE (NYSE: SAP) today announced that BMW Group will expand its strategic partnership with SAP to accelerate its digital transformation. On January 25, 2023, this was sealed by both companies. Using the RISE with SAP solution, BMW Group will move its entire SAP software landscape. The company will merge its cloud strategy with its existing SAP S/4HANA systems, allowing for joint innovation for critical business areas, including finance, parts supply, warehousing, supply chain and production. This will help BMW Group to digitalize faster, more comprehensively and more efficiently in the future. Expanding a Long-Standing Strategic Partnership BMW Group and SAP look back on a long-standing strategic partnership. As part of RISE with SAP, BMW Group will have access to a cloud platform for end-to-end business processes. Alexander Buresch, CIO and Senior Vice President, BMW Group IT, said: ‘This strategic decision will help us to drive our digitalization leadership even faster forward. We are increasing the flexibility of our infrastructure and creating maximum global scalability. And most importantly, it allows us to bring business innovations to our customers and users much faster than before. That’s why I’m very much looking forward to the next steps […]

Click here to view original web page at www.marketscreener.com

Specialist professional services and technology business Davies has acquired Chicago-based MVP Advisory Group, a consulting business specializing in advisory and transformation projects for the property & casualty, life, and health insurance markets. MVP Advisory Group bolsters Davies’ offering to insurance markets with its insurance and technology specialists, who manage projects in all areas of the industry from underwriting and claims management to client experience, compliance, finance, data analytics, and information technology. MVP Advisory Group’s expertise also includes program management, quality assurance, and analytic and digital transformation, all of which leverage its clients’ existing capabilities. MVP will join Davies’ global consulting division under the leadership of consulting and technology CEO Mark Grocott. MVP Advisory Group’s managing partners Russ Bostick and Donn Vucovich will continue to lead the business within Davies, working closely with the group’s existing contractor network. All MVP Advisory Group employees will likewise continue in their roles within Davies. Davies strengthens its global consulting and technology capability through the acquisition of US-based insurance specialist consulting business, MVP Advisory Group https://t.co/BdzW8vQ8n8 https://t.co/VxvK2lQbQJ pic.twitter.com/X2ar0QNqbZ — MVP Advisory Group (@MVPAdvisoryGrp) January 30, 2023 The acquisition falls in line with Davies’ recent strategy, which has focused on diversifying and deepening its consulting […]

Click here to view original web page at www.insurancebusinessmag.com

getty Relationships are built on trust. Earning and maintaining a customer’s trust, however, is complex and multidimensional. At the service execution level, it requires competency, commitment and consistency. For customer communications, it requires clarity and a deep understanding of the customer’s needs and preferences. Around brand identity and message tone, it requires compassion, humility and a strong sense of morals. In terms of the information a customer is willing to share, it requires systems and processes that ensure maximum security and protection. Hard to build and even harder to regain once lost, trust may just be the most powerful five-letter word in banking today. If we narrow it down, trust falls into two categories: delivering consistently exceptional and personalized customer experiences, and protecting customers and their data from cyberattacks. The Balance Between Digital Transformation And Humanization It makes sense that trust would be so integral to ensuring customer loyalty in banking. After all, we’re putting our money and our livelihoods into banks. If we don’t trust the people and organizations tasked with taking care of our money, what is left in the relationship? A customer recently shared she has been with the same bank since she opened her first […]

Click here to view original web page at www.forbes.com

The Big Picture Crowdsource Innovation After a turbulent few years, we’re entering an economic downturn with a slowdown in the investment market, as growth for the sake of growth is no longer viable, and profitability returns as a priority. Digital innovation is still necessary, as plenty of untapped opportunities exist to solve actual problems, particularly in sectors like agriculture, education and energy. Using a new approach to innovation called digital acceleration, companies can continuously leverage a little bit of technology to make a huge difference. The tech industry is at a transition point. Investors and market incumbents have been typically attracted to growth, however, the media has been awash with tech business scandals that suggest it will take more than rocket-ship advances, as seen during the big tech boon of earlier years, to launch a viable and sustainable tech outfit. Simultaneously, the ambition to build a new and decentralized internet has seen vast amounts of money go into cryptocurrency and NFT markets, yet sufficient safeguards have not been able to match this wave, making them susceptible to scams. The problems with such a religious commitment to growth as seen previously are not lost on investors and C-suite executives either […]

Click here to view original web page at www.weforum.org