The Gist Data’s your friend. CMOs should use data to optimize marketing spend and campaigns during recessions. Retention + satisfaction = CX win. CMOs should prioritize customer retention and satisfaction by improving customer experiences. Marketing transformation. CMOs should invest in industrializing customer data to make better, more informed decisions and transform how they market to both existing and new customers. Recessions are a challenging time for every business function. They are a time for leaders to stand and deliver. For CMOs, recessions are an opportunity to become data driven. Recessions are a time for CMOs to do three things: 1) show off their data chops, 2) fix their firm’s customer experience, and 3) invest in industrializing their customer data. All three will help their organizations better weather recession and come out of recession stronger. Let’s look at how each matters. Time for CMOs to Show Their Data Chops Obviously, it is critical that CMOs be good stewards of the marketing budget during a recession. This is about more than just cutting expenditure. It is about ensuring that marketing spend and campaigns deliver leads and revenue. To do this, CMOs need to use data to figure out which campaigns and […]
