(© WHYFRAME – Shutterstock) Some enterprise IT projects get started to exploit an opportunity or solve user pain points. For public sector organizations sensitive to cost and budget constraints, sometimes IT projects have to happen for rather simpler reasons, like license periods coming to an end – or, as in the case of England’s Hertfordshire Community Trust (HCT), being told at the start of 2024 that their lease on a key building was ending and they had three months to find another home. That news was of particular negative impact for the organization, as it was the headquarters of an important Trust community service. But for the Trust’s Head of Digital Operations, Gary Adams, the question was: Could this problem actually be a break-point that could give him an opportunity to rethink how technology could enhance patient care? He decided the answer needed to be ‘yes’ – so rather than simply replacing its outdated telephony system with another standard setup, he adopted RingCentral’s AI-powered contact center solution, RingCX. Not only was this fully implemented by the vendor’s chosen implementation partner, Future Voice, well inside those three months, it has started to deliver a number of benefits. One year on, […]

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insure eng beat banner Learn about digital transformation challenges insurance organizations can face and strategies to overcome them. View the article Modernize to accelerate digital transformation Once the lifeblood of IT, legacy mainframe systems now hobble the digital transformation needed to solve complex insurance industry challenges. Modernizing to a more technologically advanced environment can help. Mainframe modernization can enable access to next-gen capabilities like artificial intelligence (AI), cloud, and big data analytics—which can help optimize performance and compliance and accelerate digital transformation to spark innovation and power long-term growth. 1 Enhance the customer experience with next-gen tech Customer expectations are evolving. Modernization helps via access to next-gen tech for timely data access, faster processing, and seamless mobile integration—which enhances the customer experience. 2 Use cloud-based platforms to access next-gen tech Cloud-based platforms enable the use of AI and big-data analytics to help insurers improve data analysis, risk prediction, and fraud detection—and offer more tailored products and services. 3 Detangle regulatory compliance complexity with AI and machine learning (ML) Modern platforms with AI/ML capabilities can simplify compliance by automating reporting and regulatory data analysis, and ensuring reporting accuracy, which builds trust and improves efficiency. 4 Address cost and talent issues […]

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The Republic of Guinea has partnered with Tether to revolutionize its digital landscape through blockchain technology. Tether aims to empower Guinea by deeply integrating blockchain solutions into the nation’s public and private sectors. A focus of this partnership is cultivating local knowledge and skills through education programs at the Cité des Sciences et de l’Innovation de Guinée. This initiative is part of a broader African movement toward blockchain adoption, with Guinea joining other nations like Ghana and Mauritius. The collaboration underscores the potential of digital transformation to drive economic growth and prosperity. Amid the vibrant backdrop of West Africa, a groundbreaking partnership is poised to reshape the digital landscape of Guinea. The Republic of Guinea has taken a bold step into the future, marking a strategic collaboration with Tether, the renowned blockchain firm behind the USDT stablecoin. This newly signed memorandum of understanding promises to accelerate Guinea’s journey into the realm of cutting-edge technological innovation. Imagine the bustling streets of Conakry humming with the buzz of digital possibilities. Tether’s vision is clear: empower Guinea through a comprehensive adoption of blockchain technology. The company aims to not only implement these solutions but to integrate them deeply within the fabric of […]

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The largest transformation in British Airways’ history is putting its people at the centre of its operations, the Amadeus Altitude25 conference heard this week. Colm Lacy, chief commercial officer of the UK flag carrier, said the £7 billion the airline has committed to its modernisation is the largest investment in its history. A significant part of that sum will be spent on fleet renewal that will support its bid to become net zero, he said, but at the centre of the strategy is its people. “We want to grow and strengthen in terms of London, the world’s biggest airline market, particularly around premium travel,” Lacy said. “It’s all about NPS [Net Promoter Score] – the consumer. Happy employees mean they look after our customers. “It’s no mistake that at the middle of our strategy are our colleagues; they are at the centre of it. We will make sure we look after them to make sure they look after our customers.” Lacy said the airline will look to drive cost efficiency and discipline, operate more sustainably and embrace DEI [Diversity, Equity and Inclusion]. “That’s still a key part of what we do at BA – it’s also about good business […]

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(Image credit: Getty Images) To weather the storm of surging technological innovation, impulsive decision-making without any clear direction has led to mounting rates of technical debt and failed digital transformation projects . According to McKinsey & Co, 70% of digital transformation efforts fall short of their desired targets , demonstrating a widespread inability among organizations to keep up with their own overambition when turning to the ‘latest and greatest’ tech solutions at breakneck speed. Having overindulged, moving too fast for too long, organizations are feeling the pinch of a subsequent digital hangover and are in dire need of digital detox to restore their foothold on their digital transformation journey. So how did we get here? The proliferation of AI and hybrid cloud environments to bolster efficiency and streamline workflows across departments has set the standard for digital transformation. In line with this trend, an awareness of increasingly sophisticated cyber threats prompts fear within organizations and leaves them with a prevailing sense of vulnerability. In a rush to deploy the latest technologies, organizations tend to overcompensate and overspend – a problem made worse by the seemingly exponential rise of high-profile breaches reported in the media. Navigating the digital hangover Similarly, […]

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The landscape of consumer-packaged goods (CPG) has changed dramatically in the past decade. What once seemed like an unbreakable monopoly of giants like Coke , Pepsi , and Colgate-Palmolive , is now a hotbed of innovation. New brands are rising through the ranks by directly engaging with customers in new ways. At the heart of this transformation is Craig Shapiro , co-founder and managing director of Collaborative Fund , an investor who has been guiding startups in breaking down traditional barriers and leveraging the latest digital tools . Shapiro’s insights into the power of direct-to-consumer (D2C) models, artificial intelligence (AI)-driven personalization, and the importance of community reveal a new blueprint for success in the consumer goods market. Tech-Driven Changes in CPG “The digital transformation of being able to distribute and sell directly, we’re seeing a new wave of that,” Shapiro said in an interview with PYMNTS, referencing the CPG market. “The second is around data-driven personalization. Like that data-driven personalization we’re seeing within WHOOP and some others, I feel like is only the tip of the iceberg within the kind of broader digital transformation in the CPG world.” But it’s not just about technology, Shapiro explained, highlighting the real […]

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Your browser does not support the audio element. Việt Nam’s retail sector is rapidly advancing its digital transformation, with retailers embracing data-driven strategies and diversified sales channels to cut costs and streamline operations. Many retailers in Việt Nam are laying the groundwork to build a modern store experience. — Photo courtesy of Zebra HÀ NỘI — Việt Nam’s retail sector is rapidly advancing in terms of digital transformation, with retailers embracing data-driven strategies and diversified sales channels to cut costs and streamline operations. The positive assessment was announced at the launch of Zebra Technologies Corporation, a global leader in digitising and automating frontline workflows 17th Annual Global Shopper Study on Tuesday. In Việt Nam, the total retail sales of consumer goods and services saw a year-on-year increase of 8.5 per cent, reaching over VNĐ5.2 trillion (US$207.5 billion) from January to October 2024, according to the General Statistics Office (GSO). The Ministry of Industry and Trade has also forecast that Việt Nam’s retail market to reach $350 billion by 2025, underscoring the sector’s robust trajectory. “Many retailers in Việt Nam are laying the groundwork to build a modern store experience,” said Christanto Suryadarma, Sales Vice President for Southeast Asia (SEA), […]

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ADANA, TURKEY – 2023/02/07: Cars seen queuing to refill gas at a gas station in Adana. Turkish On his inauguration day, President Donald J. Trump signed an Executive Order entitled “Designating cartels and other organizations as foreign terrorist organizations and specially designated global terrorists.” This illustrates the new administration’s emphasis on the global fight against organized crime, with a primary focus on Latin America. In addition to historically known avenues of illicit revenue generation, such as drug and human smuggling, organized crime groups are now penetrating formal economic sectors, including the fuel industry, and engaging in illicit fuel trafficking. While the Executive Order calls for the elimination of groups such as Tren de Aragua (TdA) and La Mara Salvatrucha (MS-13), this is made far more difficult with no measures to remove their presence from lucrative sectors, such as fuel smuggling . While limited progress has been made in Latin America, an effective approach may lie in successful technological measures employed overseas. The Shadow Economy Threatens the United States Fuel smuggling and energy theft have proven to be uniquely profitable vectors for crime organizations. Organized crime groups use their operations in these sectors to exploit regulatory gaps and launder money. […]

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As ViVE 2025 kicks off in Nashville, health system and hospital leaders are faced with a challenging path toward innovation. Can they agree on what works and what doesn’t? KEY TAKEAWAYS Roughly one-quarter of the 8,000 attendees at this week’s ViVE 2025 conference in Nashville are expected to be health system and hospital executives. Many of them are here to discuss how to make innovation and transformation work at a time when the industry is struggling on several fronts and needs a bit of good news. Healthcare leaders need to find those new ideas and technologies that will work for them in improving both the hospital’s bottom line and clinical care, and that may involve redefining ROI or building on small victories. Amid the uncertainty of the Trump administration and the hazards of winter travel, ViVE 2025 kicked off this week in Nashville with a focus on digital transformation and innovation. The four-day event is expected to draw about 8,000 attendees. Co-produced by HLTH and CHIME (the College of Health Information Management Executives), ViVE boasts a busy agenda—and a refreshing number of panels that feature health system and hospital executives, who are making up roughly one-quarter of the attendees […]

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(VOVWORLD) – Most National Assembly deputies agreed with the policies proposed on Monday to remove obstacles in science, technology, and innovation, and underscored the need to add special mechanisms for public investment, private management, building a fund for scientific research, and commercializing research results. NA deputies at the extraordinary session on February 17, 2025. (Photo: quochoi.vn) Deputy Hoang Minh Hieu of Nghe An province said at the ongoing National Assembly extraordinary session in Hanoi that human resources are fundamental to the development of science and technology. “As we need a high-quality workforce, there should be policies to help businesses and research centers recruit trainers. These trainers should be given visa support and tax exemptions so they ’ ll stay and work in Vietnam for a long time. We need to make Vietnam a place for advanced technological research,” said Hieu. Legislators also discussed the Ninh Thuan nuclear power project, including its feasibility, capital, security, and technology transfer. Deputy Trinh Tu Anh of Lam Dong province underscored the need to complete the law on atomic energy to create a legal framework for ensuring safety and security in the nuclear energy sector based on the recommendations of the International Atomic Energy […]

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