Microsoft found that 89% of employees believe that artificial intelligence (AI) could automate at least a quarter of their daily tasks, and that they find work more fulfilling when using AI technology. In cases where they have machine assistance, simple tasks can be automated giving them more time to work on other more pressing jobs. Despite the help AI can offer, 78% of workers still expressed concern about the growing presence of the technology in the workplace. The tech giant also said that the study shows there’s a need to democratise access to digital tools in UK businesses. 71% of workers want more access to low-code and no-code development technology to reduce reliance on outside help to create the tools their department needs. Meanwhile, 74% expressed frustration that they weren’t able to implement their own digital solutions due to their company’s policies. “The digital revolution in UK business will not be top-down – it will start from the ground up. Business leaders should place their employees at the heart of digital transformation,” said Rob Smithson, business applications lead at Microsoft UK. Related Resource ESG: Designing the ideal digital work experience for the next generation of innovators What users want, […]

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The Caribbean Telecommunications Union (CTU) and the United Nations Universal Postal Union (UPU) signed a Memorandum of Understanding (MoU) to collaborate and promote digital transformation in postal services in the Caribbean region. The MoU was signed by the heads of both organisations, Mr. Rodney Taylor, Secretary-General of the CTU and Mr. Masahiko Metoki, Director General of the UPU. Under the terms of the MoU, the CTU and the UPU will collaborate to promote and carry out the deployment of the UPU’s Digital Readiness for E-commerce assessment in the Caribbean in order to contribute to the harmonisation of the region’s digital transformation agendas. The aim is to provide seamless end-to-end e-commerce and e-government services throughout the Caribbean Region. Speaking from the UPU headquarters in Bern, SG Rodney Taylor stated, “The partnership between CTU and UPU will be a crucial element in promoting digital transformation and e-commerce in the Caribbean region. We believe that the deployment of the UPU’s initiatives will greatly benefit the citizens and businesses in the region.” The MoU will also explore the adoption of the UPU’s sponsored “.POST” top-level domain within the postal sector in the region in order to enhance the authenticity and cybersecurity of the […]

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The win includes a Bronze Award recognizing Dash Solutions (formerly WorkStride) and Gates Corporation for their work in the Achievement in the Digital Transformation of Sales Operations "I’m proud of the innovations we’ve made in bringing our top-tier engagement solutions to the forefront of the market. We’re relentlessly dedicated to our clients and the investments we continue to make in our suite of services that ultimately help our customers win in the market" Dash Solutions (formerly WorkStride), a leading provider of enterprise payments and engagement solutions was presented with a prestigious 2023 Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service . The win includes a bronze award for success in their Achievement in the Digital Transformation of Sales Operations category. The Stevie® Award in the Digital Transformation of Sales Operations category acknowledges Gates Corporation’s and Dash Solutions’ partnership in creating a world-class digital channel incentives program. The win was conferred at Caesars Palace in Las Vegas, Nevada, on March 3, 2023, with more than 400 professionals from across the globe in attendance. The win recognizes Gates’ success, with the help of Dash Solutions, in quickly pivoting their offline dealer strategy to an effective digital […]

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At HSJ ’s recent Digital Transformation Summit, board representatives from ICS and provider organisations came together to debate the most pressing issues confronting digital health leaders The potential for digital transformation in healthcare has been the focus of several strategies and frameworks outlined by central NHS bodies. It is now seen as a key driver in enabling improved patient outcomes. However, the prospect of a system-wide scale up of digital maturity comes with challenges, at both local and national level. One such challenge stems from a lack of the interoperability needed to support digital transformation. Sponsored by In order to enhance patient care through digital transformation, healthcare providers need to be able to exchange vital patient information between relevant systems and to necessary teams when required. However, many providers are often limited by systems that are unable to share data within a single hospital or wider NHS trust, let alone across an integrated care system or a national database. This is where data standards demonstrate their value. A plan for interoperability By adopting data standards – such as GS1 standards – information can be captured in one format so it can be easily shared and recognised by other systems. […]

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Athina Kanioura, chief strategy and transformation officer at PepsiCo , is an experienced executive who is on a mission to use technology to help change the operational processes of the multinational food, snack and beverage company for the better. “My digital transformation ambitions involve a five-year journey and we are now two and a half years into that journey,” she says. “We are totally on track, both in terms of bandwidth and deliverables. And by the end of this process, I want us to be a totally different company.” Kanioura says it’s important to understand the scale of the transformation. Rather than using digital systems and services to alter what the business does and how it operates, her aim is to use a range of tools and techniques to improves business efficiency, effectiveness and performance. “That doesn’t mean creating a different type of company that relies on technology to do everything,” she says. “But it would be a superior company in terms of using technology, digital and data, so that my team can drive even better results for the wider organisation.” Getting a thirst for transformation Kanioura joined PepsiCo in September 2020 after 13 years with consultant Accenture. Before […]

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Digital transformation demands can make NetOps difficult to manage. Here’s how successful NetOps teams are maintaining control and meeting expectations. Credit: Broadcom Over the past few years, technological and business advancements have created increasingly grand expectations. Your customers expect an “always on” experience. (Today, you can also add “always fast,” “always intuitive,” “always successful,” and so on.) Fundamentally, if customers find it too difficult to engage digitally with your business, they’ll engage elsewhere. Digital transformation: The implications for network operations Meeting heightened customer expectations is basically what digital transformation is all about. In the race to meet these expectations, speed innovation, and stay competitive, organizations continue to adopt transformational technologies and services, such as cloud offerings, SaaS, SD-WAN, and more. However, by adopting these approaches, network operations (NetOps) teams have to contend with some fundamentally different requirements and challenges. In the past, organizations like yours had data centers and remote offices, which were all connected via a network your teams owned and managed. Your NetOps teams had full visibility and control; they knew every packet, route, and device on the network. Today, your NetOps teams are contending with a completely different paradigm. Now, critical services are fundamentally reliant upon […]

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SANTA CLARA, Calif., March 8, 2023 /PRNewswire/ — Trianz, a global digital transformation technology and services firm, is proud to announce that it has been certified as a Great Place to Work in the US and India two times in a row. This year, 91% of the employees said it’s a great place to work. Great Place to Work ® certification is the global standard for recognizing a company’s success in creating a workplace culture that promotes employee happiness, retention, and productivity. The certification is based on feedback from employees and an assessment of the company’s policies and practices, including its culture, leadership, trust, and respect. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. The employee survey platform empowers leaders with real-time reporting and insights to make strategic people decisions. To achieve this recognition, Trianz underwent a rigorous evaluation process where current employees were surveyed about their experience working at Trianz. As a result of this evaluation, Trianz achieved impressive scores of around 90% across parameters like respect for people, fairness at the workplace, employees’ sense of pride in their work, and camaraderie […]

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A Unique Device Identifier (UDI) is an individualized alphanumeric signature associated with a single medical device. Since 2013, the Food and Drug Administration (FDA) has mandated the placement of UDIs on Class II and III medical devices. As only a few institutions are actually tracking UDIs, their tremendous potential to transform patient care, quality, safety, and research remains largely unrealized. In this article, we propose that the Centers for Medicare and Medicaid Services (CMS) mandate inclusion of a UDI in billing claims so that hospitals are incentivized to build UDI capture systems. We further highlight five key areas in which this data capture will transform surgery: (1) improving quality and safety, (2) facilitating collection of real-world evidence, (3) ensuring price transparency, (4) promoting health equity, and (5) improving outcomes research. The Landscape In 2013, the FDA mandated that medical device manufacturers assign a UDI to each device. The UDI is a numeric or alphanumeric code printed onto the device packaging. Each UDI contains two components: the device identifier (DI) and the production identifier (PI). The UDI not only allows one device to be distinguished from another (through the DI) but also provides clear information on when the device was […]

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While COVID-19 affected everyone, it did not impact everyone equally. Some, like women, were hit harder than others. This year, we are commemorating International Women’s Day alongside the three-year anniversary of the COVID-19 pandemic. While COVID-19 affected everyone, it did not affect everyone equally . The pandemic exposed many aspects of inequality , including socioeconomic inequality, accessibility and gender inequality. The pandemic destroyed the momentum towards more emancipatory gender relations by disproportionately harming women and gender diverse people, according to the United Nations and Canadian Human Rights Commission . As the world reopens after the global catastrophe, I join in on the urgent call to reset “normal” in a more emancipatory way. There is an opportunity to capitalize on the potential offered by the pandemic to rebuild our professional, business and personal lives. To echo Winston Churchill’s words from the Second World War : we cannot “let a good crisis go to waste.” We will waste the COVID-19 crisis if we don’t address the inequalities — specifically the gender inequalities — the pandemic both exacerbated and revealed. Burden of unpaid labour Women do an unequal share of unpaid labour in Canada , as they do around the world . […]

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Faculty and Staff The co-chairs of NC State’s African American Faculty and Staff Organization strive to build on the group’s legacy with an eye toward the future. Karen Sims and Gerald Cobb are a dynamic duo who work hard to create opportunities — and build community — for NC State’s Black faculty and staff. As co-chairs of NC State’s African American Faculty and Staff Organization (AAFSO), they strive to build on the group’s rich 50-year legacy with an eye toward the future. Sims, director of gift and records management with Advancement Services, has more than 20 years of experience in nonprofit administration. She is the immediate past and founding chair of University Advancement’s Task Force for Inclusion, Diversity and Equity (T.I.D.E.). She also serves as a staff representative on the Council of the Status of Women and a collaborating contributor to the NC State DEIB Collaborative community of practice. Cobb, an IT integrated solutions professional with the Office of Information Technology, serves on the OIT Diversity Equity and Inclusion Team and the NC State DEIB Collaborative community of practice. He is also the OIT DEI Website Workgroup lead/project manager and chairs the nonprofit organization Leaders by Choice. Together, they […]

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