The Gist The requirements. Customer journey orchestration (CJO) requires a wealth of customer data and significant resources, including data, technology and human expertise. Emotions count. Emotion is a key factor in customer satisfaction and loyalty, and measuring emotional sentiment requires expanded access to critical emotional experience data. The road to success. Coordinated and intentional customer journey orchestration can differentiate a brand and create a positive impression on potential and existing customers, leading to success in the era of digital transformation. Customer journey orchestration (CJO) has been somewhat of a Holy Grail for business leaders since the explosion of ecommerce and smartphones in the late 2000s. At that time, new digital channels such as social media and search started to influence the customer decision journey, brick-and-mortar retail began its slow but steady decline and organizations had to grapple with new concepts like customer journey maps and omnichannel retail experiences. Digital Transformation Accelerates, But Large-Scale Journey Orchestration Remains Elusive By 2015, Microsoft CEO Satya Nadella declared, “every business will become a software business, build applications, use advanced analytics,” and he’s been proven mostly correct. Businesses in every industry, from retail and financial services to healthcare and transportation, are developing and using […]

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The much-awaited MWC 2023 has kicked off, and Huawei’s 5G ToB booth attracted an influx of visitors. The 5G Remote Control Solution, in particular, garnered attendees’ interest. Although terms such as "mining trucks, shovels, drilling rigs, slopes" displayed at the booth may be unfamiliar to some carriers, the exhibition of remote unmanned automation of large devices demonstrated the vast possibilities and potential changes that 5G technology could bring to the mining industry. The audience is visiting the booth of ToB at MWC2023 Meanwhile, in the 100-meter Zhulan Iron Mine of Pangang Group Mining Co., Ltd. (hereinafter referred to as "Pangang") in Panzhihua City, Sichuan Province, in southwest China, the scene depicted at the MWC booth is currently unfolding under the miner’s lamp. Large mining equipment, such as mine cards, electric shovels, and drilling rigs, operate in a highly organized way, without human intervention, which starkly contrasts traditional mining methods. The remote-control center, located 3 kilometers away from the mine, is where the intelligent and digital capabilities enabled by 5G technology make this transformation in mining operations possible. The view of the Zhulan Iron Mine On entering the remote-control center of the mine, Yao Shijian, the operator of Pangang’s shovel, […]

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Malaysia, 27th Feb 2023 – As travel restrictions are gradually relaxed in many countries around the world, several Southeast Asian countries are also easing visa issuance and travel restrictions, leading to a significant recovery in the tourism industry. Travel TVL, as a leading payment and transaction platform in Southeast Asia, was born to meet this background. The Travel TVL platform was initiated by international capital institutions in Singapore, using the DPOS consensus mechanism and top market planning team to provide participants with the most authoritative and professional travel services through blockchain encryption technology research and development. The governance token TVL issued by Travel TVL has an economic system of WEB3.0+DeFi 3.0, creating a TVL-series landing application ecosystem. In the future, TVL coins can be used directly for various consumption during national tourism, which will play a positive role in promoting the development of the international tourism industry. What are the advantages of TVL coins? Firstly, TVL coins are digital currencies issued based on blockchain technology, which have the characteristics of decentralization and can realize fast and low-cost cross-border payments. Secondly, TVL coins use the DPOS consensus mechanism to ensure transaction speed and reliability, while also increasing system security. Additionally, […]

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CALGARY, AB, Feb. 27, 2023 /PRNewswire/ — This Strategic Collaboration Agreement is a significant milestone for Xerris, as it solidifies its position within the AWS Partner Network (APN) and allows Xerris to offer an even broader range of capabilities and offerings to help customers navigate their cloud strategies and drive innovation. The multi-year collaboration is a testament to Xerris’ commitment to providing the highest level of expertise and service. Xerris is also proud to have two AWS Partner Ambassadors, Collin Smith and Jonathan McCracken, on its team. AWS Ambassadors are an elite group of AWS experts who have become technical experts in various domains by obtaining AWS certifications and developing publicly consumable content such as technical write-ups. Xerris has also achieved over 100 AWS Certifications, including a new APN certification distinction, and four AWS competencies. This demonstrates Xerris’ expertise with AWS. "Xerris is a trusted member of the AWS Partner Network, and we are proud to solidify our relationship through this multi-year collaboration. AWS and Xerris share a commitment to empower companies in their cloud strategies and digital transformation journeys," says Jeremy Tooley, CEO of Xerris. "Xerris was a key accelerant to de-risking the delivery of Trimac’s digital transformation […]

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Nishant Batra, chief strategy and technology officer at Nokia, provides a business update at a pre-MWC event in Barcelona, 2023. Vendor giant sets its sights on an industrial metaverse-driven future It believes a new approach to network architecture will be needed in the next seven years Networks that can sense, think and act will be required BARCELONA – #MWC23 – Nokia believes it is in a “unique position” to capture opportunities in the industrial metaverse by developing network systems that can sense, think and act, rather than just connect. At a press and analyst briefing here on Sunday ahead of MWC23, Nokia’s chief strategy and technology officer (CSTO), Nishant Batra (pictured above), shared the company’s vision for the coming seven years in the run up to 2030 and the era of the immersive metaverse. “This is the new age of digitalisation – and in this age, there will be digitally augmented worlds, there will be solutions to different challenges and, equally importantly, there will be new business opportunities for players like ourselves”, Batra stated. In his view, as it has been playing a foundational role in building the connectivity infrastructure, Nokia now is in a unique position to grow […]

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JHVEPhoto/iStock Editorial via Getty Images Situation Overview On Friday after the market closed, the FCC issued a Hearing Designation Order related to the proposed acquisition of Tegna (NYSE: TGNA ) by Standard General. The FCC’s decision is based on the two main issues of retransmission rate increase and local news job cuts, despite Standard General’s assurances to the contrary. While the FCC has not completely blocked the deal, the Hearing Designation Order requires the parties to present their case in front of an Administrative Law Judge, although a date has not been specified. This approach is often used by the FCC to effectively halt a deal, as the uncertainty surrounding the timeline can be a deterrent for both parties, particularly in light of the accruing daily ticking fee. Tegna and Standard General may choose to extend the outside date of the deal, though this has not been confirmed. In my view, the most likely outcome is that Tegna and Standard General will decide to terminate the proposed transaction. Since the FCC issued a Hearing Designation Order, Tegna has the right to terminate the deal and collect a $136 million termination fee, which is what I anticipate will happen. For […]

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Grants serve as a valuable resource to transform the campus experience Judith Gibson-Okunieff/ Daily Collegian (2016) Since its inception in 2017, Campus Climate Improvement Grants have helped honor the unseen labor of service workers on campus, host the “We Are For Freedoms” art exhibit and develop 3D-printed models to make STEM content widely accessible. Every year, students, staff and faculty can submit project proposals that seek to address the climate and community of the University of Massachusetts. The grants can range from $250 and $2500 and can be meant for a single semester or whole-year project. Grants from the past year include a disability speaker series, a UMass chapter of Society for Advancement of Chicanos and Native Americans in Science and an LGBTQIA+ mentor program. The Campus Climate Improvement Grants are the brainchild of the Office of Equity and Inclusion that created the program based on data collected from the 2016 climate survey and the 2018 campus strategic plan . “What we wanted to do was give an opportunity for people to identify and thoughtfully address some areas…to bring people together or a way to change the way that people experience campus,” Emmanuel Adero, deputy chief officer for equity […]

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Ben Broadbent A top Bank of England official has doubled down on claims that new technologies such as digital currencies could present lucrative new opportunities for businesses. Ben Broadbent, deputy governor for monetary policy, said the UK central bank’s “keenest attention” was focused on the regulatory implications of new payments technologies. “The experience of digitalization so far is that new products and services enabled by new technologies can be adopted very rapidly at scale,” he said Monday at the start of a BOE research conference. “This obviously brings opportunities for financial institutions, for businesses, for individuals. We would expect to see continued improvements, reductions in friction and cost of payment.” BOE and UK Treasury officials are exploring the case for a central bank digital currency , dubbed Britcoin, which would operate similar to cryptocurrencies such as Bitcoin but would be backed by central bank reserves. Read more:

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celikstock/iStock via Getty Images As most know, I’ve been a writer on the Seeking Alpha platform for over twelve years, and during that time I’ve written just under 3600 articles, and I have a record 107,972 followers. Now these records (most followers and most articles) are certainly humbling, but the key point I want to make is that the primary reason for my success is due to the pattern of repeatability. I’ll explain it in the words of Chris Zook and James Allen (in their book, Repeatability: Build Enduring Businesses for a World of Constant Change), “The power of a repeatable model lies in the way it turns the sources of differentiation into routines, behaviors, and activity systems that everyone in the organization can understand and follow so that when a company sets out on a particular growth path , it knows how to maintain the differentiation that led to its initial success .” You see, for me the fact that I’ve published the most articles or have the most followers is not my primary differentiation, it’s simply the fact that I understand how to maintain differentiation and I have done so for twelve years. In fact, one of […]

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spooh I love a good sell-off, especially when it comes to mission-critical infrastructure assets that aren’t likely to be disrupted, as in the case with the fickle nature of new tech companies. This also presents great opportunities for dividend investors, as this pushes up the dividend yield. Such I find the case to be with Enbridge (NYSE: ENB ), the Canadian energy midstream and utility giant. As shown, ENB has sold off since the start of this month, and trades not too far off from its 52-week low of $35. ENB Stock (Seeking Alpha) Let’s explore why this presents a great opportunity to layer into this high quality energy infrastructure stock. Why ENB? Enbridge is a Canadian energy company that owns and operates an impressive collection of liquids pipelines, gas transmission / distribution, and renewable power assets. To get a sense for how important its assets, are ENB transports around a quarter of the crude oil used in North America, and one-fifth of the natural gas consumed in the U.S. ENB’s moat-worthy asset base combined with durable revenue streams has contributed to 28 consecutive years of dividend increases. This includes the most recent 3.2% dividend increase this year, and […]

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