Pune – WEBWIRE – Wednesday, August 14, 2024 Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, and LivePerson, Inc. ( NASDAQ: LPSN ), the enterprise leader in digital customer conversations, announced a partnership to transform customer engagement in the financial services and HLS (Healthcare and Life Sciences) industries. The partnership underscores the two organisations’ joint commitment to driving digital transformation and elevating customer experience powered by artificial intelligence (AI). The partnership will address the unique challenges and opportunities within the financial services and HLS sectors by combining LivePerson’s cutting-edge conversational platform and AI technology with Tech Mahindra Business Process Services’ (BPS) extensive domain expertise. It will provide personalised customer experiences through recommendations and ensure the security of sensitive data with high compliance standards. The partnership will boost operational efficiency by automating administrative tasks, enabling the workforce to focus on more complex issues. Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Our partnership with LivePerson will provide the financial services and HLS (Healthcare and Life Sciences) industries with a significant leap forward in customer engagement powered by artificial intelligence. Leveraging LivePerson’s conversational platform and AI technology along with […]

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Galaxy Backbone Galaxy Backbone has reinforced its partnership with the Benue State Government to advance digital transformation initiatives in the state. The collaboration was highlighted during a recent tour of Galaxy Backbone’s digital infrastructure facilities in Abuja by the Benue State Governor, Dr Hyacinth Alia. The Nigerian government-owned digital infrastructure enterprise made this disclosure via its social media platform, X (formerly known as Twitter), expressing enthusiasm about the collaboration and its potential to drive significant digital advancements in Benue State. During the visit, Alia was provided with an extensive tour of Galaxy Backbone’s Uptime Certified Tier III Data Centre, Security Operations Centre, and Network Operations Centre. The visit represented a crucial step in Galaxy Backbone’s broader mission to partner with all 36 states in Nigeria to achieve comprehensive digital transformation, it stated. Related News 23 houses razed, three shot in Benue bandit attack Gunmen kill six in Taraba highway attack PDP crisis: Ortom calls for ceasefire The company said collaboration with Benue State is expected to accelerate digital growth, enhance the delivery of digital services, and promote greater digital inclusion within the state. According to the firm, with Galaxy Backbone’s expertise and state-of-the-art infrastructure, Benue State is well-positioned to […]

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In a move that further strengthens its AI and digital strategy leadership in Australia and nearby regions, Info-Tech Research Group has announced the appointment of former Senior Digital Transformation Manager for the Sydney Airport, Julianna Bodzan, as a new Principal Advisory Director for its APAC division. Based out of the IT research and advisory firm’s Sydney office, Bodzan has experience in AI, digital transformation, and strategic leadership that will further enhance Info-Tech’s commitment to delivering impactful localised support and advanced research services to APAC CIOs and technology leaders. SYDNEY, Aug. 13, 2024 /PRNewswire/ — Info-Tech Research Group , a leading global IT research and advisory firm, has announced Julianna Bodzan’s appointment as a new Principal Advisory Director for the APAC region. Bodzan’s extensive background in AI and digital transformation across various industries, coupled with her strategic leadership, positions her to drive Info-Tech’s mission of providing unparalleled support and innovative solutions to IT leaders and organisations throughout the region. Info-Tech Research Group Logo (CNW Group/Info-Tech Research Group) After Bodzan’s most recent role as the Senior Digital Transformation Manager for the Sydney Airport, her appointment is a strategic move that demonstrates Info-Tech’s deepening engagement with key global markets and enhances the […]

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Askar Zhambakin, Kazakhstan’s Vice Minister of Digital Development, talks about the country’s digital transformation framework, data-driven policymaking, and a life events approach buttressed by a digital tech stack. Kazakhstan’s former Vice Minister of Digital Development, Innovation and Aerospace Industry (MDDIAI), Askar Zhambakin, shares with GovInsider how the Central Asian country is putting itself on the digital government map. Image: MDDIAI Earlier this year, off the back of Kazakhstan hosting the regional forum of the UN-backed GovStack programme, this writer wrote about Kazakhstan’s moment in the Digital Government sun, taking digital services leadership in Central Asia through partnerships, proactive service development, and the creation of a national large language model (LLM) and a supercomputer. In an interview with GovInsider , Kazakhstan’s then Vice Minister of Digital Development, Innovation and Aerospace Industry, Askar Zhambakin, refers to both this regional forum and an upcoming UN ESCAP conference as Kazakhstan’s chance to “put [them]selves on the technological map”. The question of regional leadership is linked to Kazakhstan’s emphasis on the digital economy over the past couple of years. Earlier this year, President Kassym-Jomart Tokayev set the government the goal of doubling IT exports from US$500 million (S$672 million) to US$1 billion (S$1,34 billion) […]

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Home Legal News Here are the trends and opportunities in legal industry digital transformation In great part, the speed at which technology is going to change will mean professionals in the field of law will constantly be upgrading their skills and learning to work with new tools and procedures, writes Lawyer Desk Co-founder and CEO Anushita S P Karunakaram. By Anushita S P Karunakaram (Updated) 5 Min Read The legal sector is being transformed through the intensive implementation of advanced digital technologies. Today, and in general, innovation is driving efficiency and accessibility to service delivery. It is an area that is now creating new opportunities as well as problems for lawyers and law firms. According to projections, the global AI Legal Tech market is currently valued at approximately US$ 29.6 billion and is expected to reach US$ 49 billion by 2030. It is estimated to grow at a CAGR of 8.83% during 2023-2030. Digital Transformation in the Legal Sector Artificial Intelligence (AI) and Machine Learning: AI and Machine Learning facilitate legal research, routine tasks, and predictive analytics deciding case outcomes. In India, AI is of great help to legal professionals in quickly accessing case law, legislation, and legal commentaries, […]

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Chemical Industry is consistently evolving, and technology is playing a pivotal role in the process enhancing both efficiency and safety. The integration of advanced digital tools and systems is revolutionizing how chemicals are manufactured, managed and utilized. This transformation not only optimizes operational processes but also significantly improves safety standards across the industry. Here’s an in-depth analysis of how digital transformation is reshaping the chemical sector. Embracing Digital Technologies The chemical industry is traditionally known for its complex processes and stringent safety requirements. The advent of digital technologies has brought about a paradigm shift, introducing new methods for streamlining operations, increasing productivity and ensuring safer work environments. It includes, ~Process Optimization through Automation One of the most notable advancements in the chemical industry is the implementation of automation and process control systems. Automated systems, such as Distributed Control Systems (DCS) and Supervisory Control and Data Acquisition (SCADA), are becoming increasingly prevalent. These technologies allow for real-time monitoring and control of chemical processes, leading to improved precision and efficiency. Automation reduces the need for manual intervention, which not only minimizes human error but also enhances process consistency. With automated systems, chemical plants can operate with greater stability, reducing downtime and […]

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Transferring Ideas into digital solutions – MSys Technologies 1 About MSys Technologies? The genesis of MSys Technologies lies in the insights gleaned from my tenure at American Megatrends and iVivity, a semiconductor company. As the world was undergoing rapid infrastructure technology enhancements as well as digital transformation in 2008, we saw an opportunity and founded MSys Technologies to be at the forefront of this evolution. Advertisement Most significant milestones MSys Technologies achieved? Since 2008 we are proud to have established a strong track record as a trusted partner for Product Engineering and Digital Transformation initiatives, serving both enterprise clients and Silicon Valley innovators. Our team of over 2,000 Software Product Engineers specializes in designing, developing, and managing complex, distributed systems and hyperscale applications. With expertise in open-source, proprietary, cloud-native, and containerized technologies, we solve complex technical problems for our clients. Our global footprint extends across the USA, Australia, Vietnam, and India. Recently, we also scaled up and opened a new office in Malaysia. With a deep focus on Data Storage, FinTech, Digital Transformation, Cloud-Native Engineering, and DevOps, we’ve cultivated a reputation as the preferred innovation partner over the past 16 years. Our Indian offices are strategically located in Chennai, […]

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Pico MES and Pollington REDWOOD CITY, CA—To help small and midsized manufacturers take advantage of digital transformation, software supplier Pico MES has announced that all manufacturers will be able to use its digital work instruction suite of tools for free. Every manufacturer that signs up will receive a free cloud-based instance with capabilities to build worker guidance instructions, create digital process flows, and assign stations. The only restrictions will be on the number of stations and operators who can use the software. “This is not a free trial with a time limit. This no-cost model supports our mission of modernizing the supply base and taking cost out of the equation,” says Ryan Kuhlenbeck, CEO and co-founder of Pico MES. “There’s a massive digital divide between small and medium-sized businesses and large enterprises,” continues Kuhlenbeck. “Most MES software isn’t designed for these smaller factories. Some companies offer work instruction software, but if you want to integrate tools and other things with it, it’s a dead end. We want to eliminate barriers to technology.” Small and medium-sized businesses continue to rely heavily on manual tools that are difficult to maintain, such as spreadsheets and pen and paper, for managing their operations, […]

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