Insight by Salesforce Federal Insights This five-layer maturity model for digital transformation will break down silos and speed up decision-making at DoD, says Salesforce VP of global public sector. As the Defense Department continues its modernization journey, a five-layer maturity model could provide transformational change and shift the department from its siloed systems to an integrated digital ecosystem that empowers action, improves mission speed and puts people at the center. Jamison Braun, vice president of global public sector at Salesforce , said that model provides the template for “natural digital transformation.” He laid out its five components during Federal News Network’s DoD Modernization Exchange : Leading with insights: Unlocking structured and unstructured data and enabling visualization of that data are the foundational steps of the model. Anything relationship management (xRM): “It’s not enough to just admire the problem or operational voyeurism. We need to be able to take action and solve a problem,” Braun said. This layer enables does that. Whether it’s case management or filing for benefits, an agency must empower personnel to move beyond passive information and actively engage with data, he said. End-to-end human capital: From recruitment all the way to retirement, DoD needs to be […]
Click here to view original web page at federalnewsnetwork.com