Mumbai: Bank of Maharashtra has upgraded its technology platform to promote digital transactions and provide most offerings on a self-service platform. This follows a partnership with Boston Consulting Group (BCG) for digital transformation initiatives. As part of this the bank has upgraded its mobile app integrating it as a single unified application for all its mobile banking and UPI customers. Additional features include grievance redressal and instant access to interest rate charts enabling comparison of the bank’s products. The app is easier to use, with shortcuts for account statements and digital loan balance confirmation. Services that have been automated include issuance of health & general insurance policies, RE-KYC, nomination facility, and online bill payment. We will continue to focus on creating digital differentiators with evolving technology, economy & needs of customers,” A S Rajeev, MD & CEO, Bank of Maharashtra. He added that the bank is envisaging to be among top banks, in terms of efficiency in the country, which can only be achieved by exploring the digital channels to the optimum level. The mobile app now includes a shortcut for WhatsApp Banking. Through WhatsApp customers can undertake many services such as downloading forms, which were hitherto available only […]
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