Digital Transformation & Operations The steps taken by law firms to engage their change management process to Plan, Build and Deploy new legal tech solutions are critical Change management is like a prism — depending on one’s frame of reference, it can mean different things. To technologists, the term often applies to strong development and operational practices; while those in legal generally relate change management to process examination, training, and implementation refinements. Regardless of your focus, effective change management is critical to a successful digital transformation. So, how can we demystify change management for various members of the legal profession and provide a framework for those in disparate roles to communicate effectively? One way might be to examine a case study. Let’s imagine a need where a law firm or legal software company desired to build a matter management system for a client whose legal issues are truly unique, thus requiring either significant modifications to an off-the-shelf software product or a customized software build. As we embark on this journey, we will identify three main phases of our case study: Plan, Build and Deploy . We will also define the key change management aspects of each phase as we […]
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