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getty The media and telecommunications sectors are experiencing massive disruptions. During the pandemic, consumers streamed entertainment at unprecedented volumes and subscribed to new video services by the millions. Demand for next-generation over-the-top (OTT) video delivery services continues to increase worldwide. We expect global video operators to continuously adapt their delivery infrastructure to meet surging streaming demand over the next two decades. In the first quarter of 2022, consumer spending on streaming video subscriptions rose nearly 17% to a record $6.9 billion, up from $5.9 billion in the first quarter of 2021. Not only did overall media consumption pick up in the first quarter, but media and entertainment companies continue to develop binge-worthy content, creating more than 550 scripted shows last year, up more than 200 since 2013. Given the traditional complexity of video delivery and the rapid rise of streaming services, it is no surprise that video is at the leading edge of today’s largest digital transformation opportunity. In just three years, Disney+ successfully signed up more than 137 million subscribers . Combined, Disney’s trio of streaming services—which includes Disney+, Hulu and ESPN+—now reaches 205.6 million subscribers globally. While demand is booming for streaming services, there are many global […]

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Today, the EU and Singapore are strengthening their cooperation as strategic partners. Following the announcement of a new Digital Partnership between the EU and Singapore by President von der Leyen and Prime Minister Lee at the EU-ASEAN summit in December 2022, Commissioner for the Internal Market Thierry Breton and Singapore Minister of Industry and Trade S Iswaran signed a Digital Partnership that will strengthen cooperation between the EU and Singapore on digital technology areas. Executive Vice-President Dombrovskis and Minister Iswaran also signed Digital Trade Principles. A key deliverable of the Digital Partnership, the Principles seek to facilitate the free flow of goods and services in the digital economy, while upholding privacy. The EU-Singapore Digital Partnership reflects the dynamic relation the EU has built with an open and outward-oriented economy and a vibrant logistics and financial hub in South-East Asia. Both sides have agreed to work together on critical areas such as semiconductors, trusted data flows and data innovation, digital trust, standards, digital trade facilitation, digital skills for workers, and the digital transformation of businesses and public services. This Partnership is in line with the 2030 Digital Compass, the European way for the Digital Decade and represents another key step […]

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The world’s top brands using Aware’s Contextual Intelligence Platform and Context API unify disconnected operational data from enterprise workflows, communication platforms, cloud data platforms and customer journeys for a single pane of glass into the business. COLUMBUS, Ohio, Feb. 1, 2023 /PRNewswire/ — Aware , the leader in contextual intelligence, today unveiled the industry’s first Context API providing developers with access to the platform’s rich strategic, organizational and risk intelligence to transform the employee and customer experience. A recent IDC report indicated that 85% of organizations that take actions to improve employee experience and increase employee engagement deliver a better customer experience, higher customer satisfaction, and higher revenues. But legacy systems lack an intelligent data fabric to understand "context at scale", a necessity for streamlining real-time decisions. Compounding the problem is the proliferation of hybrid work environments which has resulted in an exponential growth of unstructured data sets that existing systems simply can’t manage. Today, companies operating without connectivity, context and certainty lack the ability to answer the "why" when facing real-time decisions impacting the employee experience. "Delivering the perfect customer experience is viewed as the holy grail to accelerate top-line growth. An exceptional customer experience begins with the […]

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In the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2023 series, Bob Evans interviewed Bill McDermott, CEO of ServiceNow . The company ranks #10 on the Cloud Wars Top 10 . In this CEO Outlook moment, McDermott explains why ServiceNow is the best platform for end-to-end digital transformation in the global economy. Highlights 00:09 — McDermott explains that by ServiceNow “being the platform for end-to-end digital transformation, on one hand, our customers are in a difficult macro right now.” Customers have to “increase their automation, speed, and their productivity per every asset they have in the company because they have to do more with less.” Additionally, ServiceNow customers have to keep an eye on digital transformation and invest in growth. 00:45 — “The platform for end-to-end digital transformation means ‘just say yes,’ because, with ServiceNow, you can have it both ways — cost out and growth in,” McDermott highlights. 01:36 — During the pandemic, many investments were being made in “similar point solutions,” leading customers to realize that there were similarities among the various technologies in which they invested. “The point solutions, in their own right, can do okay but they have to be the best one in […]

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OFFICIALS of the PLDT group and technology company Cisco Systems, Inc. have called on business organizations to make digital transformation a priority in adapting to the so-called new normal. “With today’s ever-changing business landscape, enterprises are seeing the need to adapt because consumers are changing the way they consume products and services: they want goods and services delivered in a convenient, timely, and secure manner,” ePLDT President and Chief Executive Officer Victor S. Genuino said in a statement. Businesses should realize that to adapt to the new normal, they should transform as well, said Mr. Genuino, who heads the information and communications technology of telecommunications company PLDT Inc. Meanwhile, Simon Rizkallah, head of Cisco’s AppDynamics for Asia-Pacific, Japan and China, said companies must always put the end user in mind. “We also understand that digital transformation really occurs with the service provider,” he said, as he commended PLDT for managing during the pandemic “to live up to the level that customers were looking for and enable people to operate their businesses, for people to work from home, and for kids to continue their education through e-learning.” Mr. Rizkallah added that digital transformation is still evolving from automation to sustainability […]

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New service to improve operational efficiency, reduce food loss, and realize efficient energy management at 823 Marugame Udon shops in Japan TORIDOLL Holdings Corporation, Fujitsu Limited Fujitsu and TORIDOLL Holdings Corporation (hereinafter TORIDOLL Holdings) today announced the deployment of Fujitsu’s AI demand forecast service at 823 Marugame Udon noodle shops in Japan ( 1 ) , operated by TORIDOLL Holdings. The service will enable TORIDOLL Holdings to accurately forecast the customer numbers and sales by day and time for each shop, based on weather data and POS data held by TORIDOLL Holdings. Fujitsu will help digitally transform operations for shop managers, optimizing complex manual processes including the ordering of products and food quantity planning to deliver greater overall efficiency, help reduce food loss, and realize efficient energy management through the optimization of staff allocation and air conditioning in shops. Moving forward, Fujitsu and TORIDOLL Holdings will continue to leverage AI and other leading-edge technologies, as well as various data and business know-how, to promote the digital transformation (DX) of TORIDOLL Holdings’ restaurants globally, and ultimately contribute to the realization of a more sustainable society. Background TORIDOLL Holdings in November 2022 formulated its "DX Vision 2028" to transform into a […]

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Dear AM-online users, it’s time to tell you of an important and exciting development at AM. We are planning to transform digitally towards a more sustainable future where we put the focus on our website and newsletters, as well as our highly successful events, webinars and podcast. We will also produce new digital ‘Industry Special’ reports, offering insight into all the key elements of motor retailing as our industry evolves rapidly digitally, supports consumers in their transition to zero emission vehicles and trials new retail business models. Please see further down this page to find out what we have in store for 2023. If you’d like to opt-in and ensure you see our new content please register . AM magazine In March 2023, we plan to publish our final issue of AM magazine. AM needs to be more flexible, agile, accessible, and distinctive and we are confident that this development will achieve our goals. This will ensure we continue to enable senior management in franchised dealers, independent dealers and aftersales to make informed decisions, navigate change, save costs and deliver profitable and sustainable business growth. Should you have any queries, please feel free to contact us . Yours sincerely, […]

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As energy prices rise, it’s especially vital for companies to commit to caring for their customers. Gas distributor SGN uses Lenovo’s suite of products to help vulnerable customers out in the field. This human-centered approach honors Lenovo’s commitment to innovation, while ensuring that SGN makes a positive social impact. As the cost-of-living crisis and energy price rises start to seriously affect people , it’s arguably never been more important for companies to commit to caring for their customers — especially those who are vulnerable. SGN, a company that looks after the network of pipes sending gas to homes and businesses in Scotland and south-east England, has a focus on making a positive impact on people in its communities, and making sure customers are safe and warm. Its staff work around the clock to make sure gas is safely distributed, and it has thousands of people in its teams of engineers out in the field. The gas distributor uses Lenovo’s whole ecosystem of products, including its moto g31 smartphones and ThinkPad X13 devices, to access digital resources to help vulnerable customers in the field. "This technology enables us to really go over and above what our customers expect from us […]

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Rolling out digital transformation projects involves navigating increasingly strict data protection regulations, while at the same time coping with risk and inefficiency associated with data silos and copy-based data integration. Today a pioneering national standard approved by the Standards Council of Canada has been published aimed at providing organizations with a framework to accelerate the delivery of digital innovation projects. The Zero-Copy Integration standard, produced by the Digital Governance Council and Data Collaboration Alliance establishes core principles by which CTO, CIOs, data architects, and application developers can set up digital innovation projects defined by increased control, efficiency, and collaboration. "By eliminating silos and copies from new digital solutions, Zero-Copy Integration offers great potential in public health, social research, open banking, and sustainability," says Keith Jansa, executive director at the Digital Governance Council. "These are among the many areas in which essential collaboration has been constrained by the lack of meaningful control associated with traditional approaches to data sharing." Zero-Copy Integration supports a project-by-project approach to steadily reduce an organization’s data silos, data integration, and complex code, and avoid the shortcomings of ‘rip and replace’ approaches that fail to accommodate pre-existing digital solutions and IT investments. Dan DeMers, CEO of […]

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On Monday, January 30th, the Office of the Provost and the TLT Center hosted a thought-provoking Impact Talk on "Digital Transformation: Closing the Digital Gap in Higher Education". More than 80 Seton Hall community members gathered for the event which showcased a panel of prominent industry leaders known for guiding organizations through cutting-edge technological initiatives. The panel included Ashish Parmar, chief information officer at Tapestry; Jennifer Sparrow, Ed.D., senior manager for higher ed business development at Amazon Web Services; Richard Sparrow, associate vice president and global chief information security officer at New York University; and University of North Carolina at Chapel Hill Professor and Adobe Pedagogical Evangelist, Todd Taylor, Ph.D. Provost Katia Passerini, Ph.D. , began the event by examining digital transformation from global, organizational, and user perspectives. Through the lens of technology adoption frameworks, Provost Passerini further discussed the importance of aligning business and IT strategies with organizational and IT infrastructure, processes, and skills. Dr. Passerini ended her presentation by asking the panel to address the role of higher education in preparing digital citizens equipped with the skills and knowledge needed to thrive in a rapidly changing technological landscape. Through introductory talks by each panelist, and an engaging, […]

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