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Find out more about digitalisation and innovation in Europe. Digital transformation, a complex process. To these two significant questions, and especially considering the current EU framework and the digital decade , a recent article published in Telecommunications Policy, a leading global journal with a very high scientific impact in the sector, attempts to answer: Assessing the European association between digitalisation and innovation . I am one of its proud authors (written as part of my doctoral studies at the UPM, in the ETSIT ) and I do so here in a sincere eagerness to disseminate its conclusions. Digital transformation, a truly complex process And let’s say that digital transformation is a really complex process: it emanates from the development and adoption of a series of exponential technologies (AI, Cloud, 5G, among others), and where data is an increasingly relevant factor, and which are contaminating with impetus, like a tornado vortex, the whole of our economy and society. On the other hand, innovation is a process intrinsically enhanced by the digital transformation that implies a change of process and/or product with a final market impact. Certainly both elements are being studied in detail although there are few approaches that jointly […]

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The Bank of Queensland (BoQ) has said one of its top key learning throughout its call centre cloud migration journey has been introducing digital curation. Through digital curation, organisations can select, preserve, maintain and archive its digital assets. BoQ is already to scale out its AI efforts following a trial of agent assist capabilities throughout its customer experience teams. Stuart Moran, transformation and optimisation lead for the contact centre at BoQ Group told a recent Genesys Xperience Sydney audience that “it goes without saying that the test and learn approach has been fantastic” throughout its ongoing digital transformation efforts. “Another great learning has been introducing digital curation. The great thing about the tool is that it’s able to be tuned. I like the analogy of tuning an instrument because it’s a bit of a constant. “Even developing the first bot flows, we put some dedicated team members into digital curation that’s the role, how do we tune the instrument and make it better, faster, simpler.” Moran said if the team “had our time again, I think that’s been a real benefit because we’ve gathered really great learnings from real bankers and real customer insights at a small scale and […]

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Raxio Group has inaugurated its state-of-the-art data centre in Abidjan, Ivory Coast, Raxio Côte d’Ivoire (CIV1). Marking the fifth data centre launch in its current portfolio and the company’s third consecutive launch this year alone, with Tier III accreditation by international industry body the Uptime Institute, Raxio aims to play a pivotal role in the country’s digital growth. The data centre which will be known as CIV1 is the country’s first Tier III certified carrier-neutral and cloud-neutral facility and its presence in the fastest-growing economy in francophone West Africa will drive appetite for data consumption and local content by all digital users. The facility is fully equipped with best-of-breed technology and capable of housing up to 800 racks at full capacity and delivering 3MW of IT power to customer equipment. The launch of this cutting-edge facility marks Raxio Group’s entry into West Africa. As the regional hub for the West African Economic and Monetary Union (WAEMU), which includes Benin, Burkina Faso, Côte d’Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo, Raxio CIV1 is strategically located to serve this economic block, with regulation allowing storage and movement of data by the banking industry and other financial institutions within the territory. The […]

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Digital Transformation September 25, 2024 6 mins In association with Concentrix, Technology Magazine explores the Top 10 Digital Transformation Strategies In association with Concentrix, Technology Magazine highlights the Top 10 Digital Transformation Strategies for businesses today In an era marked by rapid technological advancements and shifting consumer expectations , digital transformation has become a critical imperative for organisations across industries, with global digital transformation spending forecast to reach US$3.9tn by 2027. For technology leaders, navigating this landscape requires a nuanced understanding of emerging technologies, organisational change management and evolving market dynamics. This week, in association with Concentrix, Technology Magazine explores the Top 10 Digital Transformation Strategies. 10. Collaborative technologies Video conferencing is a key collaborative technology The adoption of tools that facilitate remote work and improve communication has accelerated in recent years, ranging from video conferencing and project management platforms to virtual whiteboarding and document collaboration software. While these technologies can significantly improve productivity and enable flexible work arrangements, their implementation often requires changes to work processes and company culture. Successful strategies involve not just selecting the right tools, but also establishing clear communication protocols and finding ways to maintain company culture in a digital environment. 9. Digital partnerships […]

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Home Business Leading Global Digital Transformation: Nikhil Singla’s Impactful Leadership From 2019 to 2022, as a Senior Manager, Nikhil Singla spearheaded the development and deployment of technical solutions for multiple digital products across over 100 global offices. Nikhil Singla In today’s fast-paced digital world, few professionals have had as significant an impact on global technology operations as Nikhil Singla. With a robust background in managing and delivering complex technical solutions, Nikhil has consistently driven innovation and efficiency across multiple sectors, establishing himself as a standout figure in the field of digital transformation. Driving Innovation in Global Operations From 2019 to 2022, as a Senior Manager, Nikhil Singla spearheaded the development and deployment of technical solutions for multiple digital products across over 100 global offices. His leadership not only streamlined international operations but also significantly bolstered the company’s technological capabilities worldwide. By directing a diverse team of more than 10 professionals, including engineers and QA analysts, Nikhil ensured precise execution of each project, adhering to the stringent standards required for global deployment. Strategic Leadership During a Global Crisis During his time as Senior Manager, Nikhil navigated the unprecedented challenges of the COVID-19 pandemic. His role expanded beyond traditional management as […]

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Adobe Stock 180795092 (1) vegefox.com/stock.adobe.com While supply chains tend to make big headlines when they break down, there is relatively little coverage of what they’re doing well. Digital transformation—the strategic integration of multiple technologies—provides a good example of the enormous strides that today’s supply chain organizations are making. Driven by goals like improving quality, boosting customer service, gaining real-time access to data and strengthening cyber security, organizations are maturing their approach to digital transformation at a dizzying speed. APQC recently surveyed 310 supply chain professionals to discover the latest trends related to digital transformation in supply chain. In this article, we compare our latest findings to those of our 2022 survey to highlight five important things you should know about digital transformation right now. As we explain what’s changed, we also provide insight into what it means for you. 1. Implementation and Adoption are Now Widespread More than a quarter of our respondents (27%) have now completed their digital transformations and are sustaining their gains through continuous improvement. Only 16% of organizations could say the same in 2022. The number of organizations with full scale adoption in progress also increased by 13 percentage points, from 24% of respondents in […]

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South Africa’s retail sector is undergoing a rapid transformation driven by technological advancements and shifting consumer behaviour. Boyd Chislett, chief business officer at Liquid Intelligent Technologies, South Africa. Image supplied Advancements in cloud computing, data analytics, and mobile apps have fundamentally transformed the way retailers operate, providing them with greater agility, precision, and scalability. While advanced systems like mobile apps, data analytics, and AI-driven personalisation are reshaping the customer experience, they work best when combined with industry insights and human expertise. This integration ensures that technology is used to its fullest potential, enhancing both operational efficiency and customer engagement. Retailers must understand how to utilise these tools effectively, which is where partners like Liquid Intelligent Technologies (Liquid) come in. Liquid’s extensive knowledge of the retail sector helps identify and address both challenges and opportunities, enabling retailers to optimise their operations and customer interactions. While traditional retailers may feel the pressure, the online sales sector continues to thrive. Statista’s projection of a significant increase in e-commerce users in South Africa, from 11.7 million in 2025 to 21.25 million by 2029, is a testament to the potential for growth. This growth is fueled by factors such as increased smartphone accessibility, aggressive […]

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Utilizing advanced blockchain technology, the SE Token aims to facilitate transparent, efficient, and globalized oil transactions SE Token Today marks a potential turning point in the history of global energy trade, especially in the Middle East, which is home to the world’s largest oil reserves. Addressing the inefficiencies and lack of transparency in traditional trading and settlement methods, the Solar Energy USDT platform proudly announces the official launch of its blockchain-based SE Token system. This initiative signifies a new milestone that not only aims to enhance transaction efficiency but also ensures complete transparency and security, thereby reshaping the operational landscape of the global oil trading market. Detailed Technological Innovations The SE Token employs cutting-edge blockchain technology to establish a decentralized trading network where oil trade records are permanently stored and immutable. At the core of this technology is its smart contract system, which automatically executes contract terms, eliminating the need for cumbersome intermediary verifications and reducing both the time and cost of transactions. Moreover, smart contracts enhance the reliability and accuracy of transactions, ensuring faultless execution. The token’s integration with blockchain allows for real-time tracking of oil shipments and automated settlements, further revolutionizing the trading process. Market Potential and […]

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Insights from Subhakar Rao Surapaneni, Entrepreneur and Global Business Leader 1. How is digital transformation impacting the marketing strategies employed by Champions Group? We have become faster and nimbler, we are executing smaller campaigns in hyper targeted fashion now Digital transformation has enabled Champions Group to automate marketing processes, allowing us to focus on growth and hyper personalized customer experiences. We have adopted advanced ideal customer profile reach out tools and platforms that integrate data from various channels to create cohesive hyper targeted campaigns. We are able to achieve higher visitor engagement rates on our sites and rolling out this as a ICP leads product to market . 2. What emerging technologies are shaping the future of digital marketing for your ventures? Technologies such as AI, ML, LLM are significantly shaping our digital marketing strategies. AI and machine learning enable us to personalize content, automate customer interactions, and predict intent more accurately. These technologies are enhancing our marketing capabilities and creating new avenues for innovation. 3. How can Champions Group integrate new technologies into its marketing efforts to stay ahead? Our B2B dataset comprising 360 million companies and 800 million decision makers is huge. AI-driven predictive analytics, advanced CRM […]

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