Image by Gerd Altmann from Pixabay In today’s digital-first world, the relationship between government and the public is increasingly shaped by the quality of online resources. A 2023 Deloitte survey revealed that more than half of respondents prefer engaging with government agencies through their websites. Yet, many public sector websites fall short of expectations, with outdated content, slow load times, broken links, and accessibility issues creating a digital divide between the government and its constituents. The White House has acknowledged this gap through the report Building Digital Experiences for the American People , which outlines a framework for government digital modernization. The report highlights critical issues, including the following alarming statistics: $140bn in potential government benefits go unclaimed annually due to outdated processes. Only 2% of government forms are digitized. 60% of federal websites have accessibility issues. 45% of federal websites aren’t mobile-friendly. Bridging the digital divide in government These statistics underscore the need for a comprehensive approach to modernizing government digital services. According to Michael Khalili, Director of Product Marketing for WordPress VIP, “When people need to engage with your agency, it’s typically online. If your digital properties can’t keep up with that, you’re not serving the public.” […]
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