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The first-ever edition of the Global DPI Summit which took place at the start of this month in the Egyptian capital, Cairo, recognized Africa as a driving forcing in the implementation of digital public infrastructure (DPI) and proposed ways through which that journey can be bolstered for more robust economic impact. Delegates drawn from 100 countries converged for the summit to cross views on methods of better harnessing the power of safe, inclusive, and resilient DPI to drive up progress toward the UN Sustainable Development Goals (SDGs) over three days. An outcome statement after the gathering encapsulates the rich and wide-ranging three-day discussions and reflections, outlining seven important actions identified to help refocus Africa’s DPI journey and render it more meaningful in the coming years. Among the issues agreed on is the need for more knowledge sharing and stakeholder engagement which involves technology exchange and cross-border collaboration; adherence to universal safeguards; inclusive innovation in the development of DPI technologies; ensuring thriving and flourishing local digital ecosystems; integrating sustainability and green practices into the development of DPI; seeking innovative financial models; as well as ensuring interoperability of digital ID and payments systems and setting the right standards through frameworks and […]

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At GITEX 2024, tech leaders will explore groundbreaking innovations in artificial intelligence, quantum computing, blockchain, and sustainability. The event will highlight how these technologies are transforming industries, enhancing operational efficiency, and shaping the future of digital transformation. Attendees will gain insights into emerging trends and strategies to navigate the evolving technological landscape. Credit: IDG As one of the largest and most influential technology exhibitions in the world, GITEX Global 2024 promises to be a pivotal event for technology leaders. Hosted in Dubai from October 14-18, GITEX will showcase cutting-edge innovations and provide a platform for global experts to discuss the latest advancements in technology. For decision-makers and industry leaders, the event offers a unique opportunity to explore how emerging technologies will shape the future of industries and drive digital transformation. Here’s an in-depth look at the key technologies to expect at GITEX 2024. 1. Generative AI and Advanced Automation Artificial intelligence (AI), particularly generative AI, will be a central focus at GITEX 2024. The recent strides in AI technology, from natural language processing to machine learning, are transforming industries by automating processes, enhancing decision-making, and improving customer experiences. Generative AI models, which can create content, design products, and even […]

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Source: Customer Experience Live LONDON, Oct 10, 2024 – (ACN Newswire) – In the face of rapid digital transformation across the UK and Ireland, businesses are increasingly turning to AI and personalisation technologies to enhance customer engagement in 2025, according to the newly released ‘Customer Experience Live UK Intelligence Report 2024′. The report, unveiled at the co-located Customer Experience Live Show UK and Digital Experience Show UK 2024, reveals that 62% of companies are investing in AI, while 52% are focusing on personalising service delivery to meet rising customer expectations. The report outlines how businesses are focusing on improving customer journey mapping (53%) and re-evaluating voice-of-customer initiatives (49%), underscoring that organisations are intensifying efforts to better understand and anticipate customer needs. The rising use of AI is set to transform the way businesses deliver real-time, tailored customer interactions, with 49% of companies re-assessing chatbot and automation solutions to optimise customer service operations. One of the key challenges facing enterprises in the region is re-imagining CX, with 50% of respondents citing this as a priority, alongside data-driven decision-making (47%), and increasing customer satisfaction and retention (38%). As companies work towards achieving operational efficiency (33%), the emphasis on digital transformation initiatives […]

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Digital Transformation Summit 2024 We are now just two weeks away from the Digital Transformation (DT) 2024 Summit , held on Thursday 24th October at Dynamic Earth in Edinburgh. DT2024 will contextualise the key technology trends and industry disruption amidst a backdrop of significant socio-economic upheaval. The rapid pace of the digital world has necessitated a fundamental shift in mindset. Digital has disintermediated markets; disrupted organisational structures, created new risks and new revenue streams and fundamentally altered the way businesses engage with their customer. Real digital transformation is the complete reorientation of an organisation around principles and process which maximise the value of the digital age. This should be part of wholescale organisational change, from flat and collaborative organisational structures, joined up dataflows, agile process, fast decision-making, and empowered people. The event will consider the role of technology leaders in driving positive transformation, exploring how we can help support operations, drive innovation, overcome challenges, and deliver tangible business benefits. 2024 speakers include: Dave Robinson, Customer Value & Analytics Director, Virgin Red Patty O’Callaghan, Technical Director, Charles River Laboratories Sarah Reeder, Service Strategy Manager, Sky Alan Norrie, DevOps Technology Manager, SSE Thermal Regina Berengolts, Director of Data & AI, Vaul […]

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How the Saudi Accreditation Center’s CIO uses technology to streamline accreditation processes, enhance operational efficiency, and drive innovation across the Kingdom Credit: CHOLTICHA KRANJUMNONG The Saudi Accreditation Center (SAAC) is crucial in advancing the Kingdom’s quality infrastructure, ensuring that businesses and organizations comply with rigorous standards. At the helm of the Center’s technological evolution is Dr. Fahad Almoqhim, Chief Information Officer (CIO), who has been instrumental in leading the center’s digital transformation. In this exclusive interview, Dr. Almoqhim sheds light on how technology is reshaping SAAC’s operations and its mission to enhance accreditation services across Saudi Arabia. Enhancing accreditation through technology According to Dr. Almoqhim, technology is integral to SAAC’s mission. “The journey towards accreditation can be rigorous,” he explains, “but technology contributes fundamentally to managing this journey effectively, enhancing efficiency and accuracy in accreditation processes and services.” A key development in this effort is the Accreditation Management System (AMS), which enables staff, assessors, and clients to access and manage documents and tasks securely from anywhere. Moreover, the system automates workflows, assigns the right assessors to applications, and verifies compliance with standards—saving both time and cost by minimizing manual work and human errors. “With the integration of IoT and […]

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Blockchain technology The emergence of fintech will continue to offer transformative benefits for businesses throughout a wide range of industries in 2024 and beyond, and its impact will be comprehensive as the technological landscape continues to grow. With the global fintech market size projected to grow to $882.3 billion by 2030 at a CAGR of 17%, it’s clear that the evolution of the financial technology landscape will help to complement the digital transformation efforts of businesses across a range of sectors. Digital transformation stemming from the fintech landscape carries a diverse range of benefits for businesses. Ranging from marketing innovation to payment diversification, there are plenty of opportunities for companies to capitalise on. With this in mind, let’s explore five fintech innovations that are driving transformative change: 1. Embracing the Open Finance Revolution Open finance represents the evolution of open banking into a space where all financial data between banks and just about any other trusted third party can be seamlessly shared through application programming interfaces (APIs). Through the democratisation of this data, open finance paves the way for a frictionless landscape for any business that accepts consumer payments or works with the financial data of its users. Open […]

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Jonathan Cristobal, Globe Business Marketing Head, during his talk at the launch of Deep Dive Dialogues Globe Business recently launched Deep Dive Dialogues, a business consultancy initiative designed to connect with growing businesses and empower them on their digital transformation journey. Targeted at businesses that have established a foundational IT system but seek to optimize operations and drive sustainable growth, Deep Dive Dialogues offers expert and strategic counsel toward adopting critical solutions, such as cybersecurity, cloud infrastructure, and data analytics. As businesses grow and evolve, challenges become increasingly complex which require a skillful hand to identify specialized digital solutions to address sophisticated requirements. Globe Business consultants possess the expertise to recognize pain points, determine opportunities for improvement, mitigate risks, and optimize operations. By leveraging Globe Business’ ecosystem of technology partners, businesses can gain a competitive edge, improve efficiency, and drive sustainable growth. “For businesses beyond the initial stages of digital adoption, the path to success often requires a more calculated approach. Deep Dive Dialogues is our commitment to providing expert insights and practical solutions that enable growing businesses to navigate the complexities of continuous transformation to unlock their full potential,” said KD Dizon, Head of Globe Business. The event […]

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Hexagon IT Solutions expands its app development and API integration services, providing custom software solutions to enhance digital transformation for construction, healthcare, and financial services sectors. Draper, United States – October 10, 2024 — Hexagon IT Solutions, a leading name in custom software development, is proud to announce the expansion of its app development and API integration services. These services are designed to empower businesses in key industries—such as construction, healthcare, financial services, and business automation—with innovative digital tools tailored to meet their unique needs. This expansion underscores Hexagon IT Solutions’ ongoing commitment to driving digital transformation and enhancing operational efficiency for clients. With technology playing an increasingly vital role in business success, Hexagon IT Solutions now offers Best App Development services to help businesses build user-friendly mobile applications and enterprise-level systems. These services cater to companies seeking to streamline internal operations, improve customer engagement, and create scalable, secure digital platforms. Additionally, Hexagon IT Solutions offers comprehensive API Development, Integration, and Maintenance services. These enable businesses to integrate new functionalities into existing systems, ensuring smooth communication between different software solutions. With seamless API integrations, companies can enhance their technology infrastructure while avoiding disruptions to their daily operations. "As businesses […]

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(Image credit: Shutterstock / Elle Aon) Low-code technology is playing an increasingly important role in enterprises’ digital transformation efforts globally, new research has claimed. A report from Mendix found three-quarters of C-suite leaders now believe low-code is the only option for coding in the future, citing operational efficiency benefits as well as its impact on a company’s ability to innovate more quickly. The research shows how low-code has shifted from being a quick-fix for specific needs, with almost all (98%) of the organizations surveyed using the tech as part of their development process. Low-code is becoming the norm Four in five (79%) respondents agreed ow-code improves their company’s ability to innovate at scale, with a similar number (83%) agreeing that combining low-code with artificial intelligence would help them to innovate even faster. LATEST VIDEOS FROM techradar Tech Radar Pro More than eight in 10 of the survey’s participants agreed low-code streamlines the development process (82%) and improves technical teams’ productivity (81%), with over two-thirds (69%) noticing quicker time-to-market speeds. That being said, Mendix found it’s not only developers who are asking for increased low-code adoption, but rather business leaders. With three-quarters (73%) identifying their C-suite as the driving force, […]

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