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Balancing innovation with its human impact is not just important, it’s imperative Zscaler EVP of Customer Experience Kavitha Mariappan explains the importance of keeping in the human element in the race for digital transformation In an era of rapid technological advancement, businesses across the globe are embarking on digital transformation journeys to stay competitive and relevant. This process, while essential, often brings about significant changes that can be disruptive to organisations and their employees. As companies navigate this complex landscape, the importance of balancing technological progress with human considerations has become increasingly apparent. Digital transformation is not merely about implementing new technologies; it’s about fundamentally changing how businesses operate and deliver value to their customers. This shift requires careful planning, clear communication, and most importantly, empathetic leadership to ensure success. But finding that balance, may prove elusive. To find out how enterprises can juggle innovation with its human element, Cyber Magazine spoke with Kavitha Mariappan, EVP of Customer Experience, Zscaler. Kavitha Mariappan, EVP of Customer Experience, Zscaler The imperative of digital transformation Kavitha explains the driving forces behind digital transformation: "Digital transformation is a necessary response to the seismic shifts in today’s IT and security environments, driven by an […]

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"NECESSITY is the mother of invention," at least according to Plato, but I concur. As someone who grew and has championed digitalization, e-commerce and internet technologies in the Philippines for 24 years, I was amazed at how the Covid-19 pandemic sped up the country’s digital transformation. This period triggered a technological quickening and awakening that led corporations, economies and small businesses to go digital in a quest for survival.

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Image via To survive in today’s rapidly evolving technological landscape, businesses must develop and deploy a robust digital transformation strategy. Integrating emerging technologies helps businesses gain a competitive edge while elevating customer experiences to match society’s new expectations. With the right tools, businesses can see sustainable productivity growth through the automation of manual processes. As operations are streamlined, technology can enable data-driven decisions, creating a cost-effective and agile business model ready for unexpected challenges. Shubhendu Tripathi and Sidhartha Mudrakola, the co-founders of consulting firm Qubittron, argue that Enterprise Resource Planning (ERP) software is at the forefront of digital transformation processes. To tap into its full potential, businesses must partner with a knowledgeable technology provider. Digital transformation investments have been growing in the last few years as businesses realize the critical need for innovation. Most businesses–about 90%–have a digital transformation strategy or plan to create one. However, much of the value of digital transformation hasn’t come to fruition. A report by McKinsey notes that companies are only capturing one-third of the expected revenue benefits of their digital investments. Barriers to successful integration range from a rigid organizational culture and a lack of integrated strategies. Many experts suggest that businesses view […]

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750 schools with primary aged pupils funded for breakfast club pilot to run from April 2025 New Industrial Strategy to be published in spring Decision to write off over £640 million in written off Covid PPE contracts reversed HMRC to consult on e-invoicing for businesses and government departments The Chancellor has today unveiled a package of measures to deliver on the agenda of the new government including a breakfast club pilot for 750 schools with primary aged pupils, new powers for the Covid Corruption Commissioner, e-invoicing to support business and the next steps on the government’s industrial strategy. School Breakfast Club Pilot The Chancellor announced that up to 750 schools with primary aged pupils will be invited to take part in a £7 million breakfast club pilot. The funding will allow these schools to run free breakfast clubs for their pupils in the summer term (April-July 2025). The Department for Education will work with the schools selected as part of the pilot to understand how breakfast clubs can be delivered to meet the needs of schools, parents and pupils when the programme is rolled out nationally. This will help reduce the number of students at schools with primary aged […]

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SINGAPORE, Oct. 16, 2024 /PRNewswire/ — Technosoft Automotive is thrilled to announce Technosoft Automotive Days 2024, an exclusive online event scheduled for November 19-21, 2024. This event is tailored for automotive OEMs and dealers and will emphasize the advancement of digital transformation in automotive retail. It will showcase state-of-the-art solutions such as Microsoft Copilot, AI innovations, and the new Yana DMS 7.0 platform. The event will feature industry leaders, including Fredy Tandiary (CEO of Technosoft Automotive), John Reed (Global Solutions Leader at Microsoft), and Jonathan Vargas Ruiz (Director at ABeam Consulting). Special guest speakers from General Motors and Gateway will also share their invaluable insights. In his opening keynote, Fredy will explore the rapidly evolving landscape of automotive retail, stating, "Embracing digital transformation is essential to lead in the next era of automotive retail." He will discuss how shifts in customer behavior and the demand for personalized experiences reshape the industry, emphasizing how the Yana Automotive Solution, powered by Microsoft Copilot, enables OEMs and dealers to optimize operations and meet emerging customer expectations. "Automotive businesses are at a critical juncture, and harnessing AI innovations like Microsoft Copilot will be vital for driving future growth," stated John from Microsoft. His […]

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Improving patient outcomes, optimizing workflows, and enabling real-time decision-making. Oct. 16, 2024 Sarika Mulukuntla The healthcare industry is constantly looking to find better ways of treating patients and optimizing efficiency. The rise of data analytics has become an integral part of the healthcare process, as it enables the newest predictive models to improve patient outcomes and overall healthcare delivery. The Essential Role of Data Analytics in Healthcare “Data analytics has become a cornerstone in the transformation of modern healthcare, revolutionizing the way healthcare providers deliver patient care, manage operations, and drive medical research,” says Sarika Mulukuntla, an IT expert who has spent years innovating in healthcare. Through the analysis of vast amounts of patient data, healthcare organizations can identify trends, predict outcomes, and personalize treatments, ultimately improving patient outcomes and reducing healthcare costs. Predictive analytics, for example, enables early detection of diseases, allowing for timely interventions and preventive care. Additionally, real-time data analysis supports more efficient resource allocation, optimizing hospital workflows and enhancing patient flow. Beyond clinical care, data analytics plays a critical role in public health, supporting disease surveillance and helping policymakers make data-driven decisions to address health disparities. In an increasingly complex healthcare environment, the ability to […]

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The 2024 G20 Entrepreneurship Roundtable was held at School of Economics and Management, Tsinghua University, on Oct 15-16. [Photo provided to chinadaily.com.cn] The booming digital economy has the potential to unlock new possibilities for women through flexible work models, said Dong Kui, secretary-general of the China Women’s Development Foundation, at the 2024 G20 Entrepreneurship Roundtable on Oct 15. The roundtable, themed "promoting digital and sustainable entrepreneurship for high-quality and sufficient employment", focused on leveraging digital and sustainable entrepreneurship to drive high-quality employment opportunities. Co-hosted by Tsinghua University’s G20 Entrepreneurship Research Center and Brazil’s Ministry of Labor and Employment, this event marked the center’s eighth consecutive year of hosting. Yu Jiadong delivered an opening remark. [Photo provided to chinadaily.com.cn] Yu Jiadong, vice-minister of the Ministry of Human Resources and Social Security of China, emphasized the Chinese government’s strong commitment to fostering an entrepreneurial ecosystem through policies that strengthen entrepreneurial skills and services, in his opening remarks. He noted that the government is optimizing the entrepreneurial environment through various policy measures, including increased support for entrepreneurship, enhanced training for entrepreneurs, and improved entrepreneurial services. These efforts aim to drive high-quality and full employment. Francisco Macena da Silva delivered an opening remark […]

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Moroccan bank CIH has announced a partnership with Dutch digital banking solution provider Backbase. This collaboration will enable CIH to advance its digital transformation strategy. CIH will be utilizing Backbase’s engagement banking platform, specialized media reported on Thursday. Backbase is a leading financial technology company that offers engagement banking solutions to financial institutions worldwide, ranging from large banks to credit unions and community banks. Its platform is designed to enhance financial institutions’ capabilities in areas such as lending, investments, and customer engagement. CIH Bank aims to leverage Backbase’s services to streamline its onboarding processes for both local customers and Moroccans living abroad. It’s worth noting that CIH is a part of the Caisse de dépôt et de gestion (CDG) group, with a particular focus on the real estate and tourism sectors.

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Zhang Lin, President of Partner Development, Commercial & Distribution Business Department, Enterprise Sales Department, Huawei We are on the verge of a new technological revolution, comparable to the transformative impact of James Watt’s steam engine. Advanced technologies such as AI, cloud computing, and the Internet of Things are becoming increasingly integral to business operations. While these technologies offer the potential for enhanced efficiency, improved customer experiences, and new business models, they also require significant investment, expertise, and resources that many smaller businesses struggle to access. One of the primary pain points for SMEs in their digital transformation journey is the complexity of implementing and managing advanced IT infrastructure. Many smaller businesses lack the resources or the in-house expertise necessary to navigate the intricacies of modern networking, data management, and cybersecurity. However, excluding SMEs from the digital economy carries enormous risks in the region, where small businesses account for up to 60 per cent of the non-oil GDP. Recognising this gap, Huawei has released HUAWEI eKit, a groundbreaking solution designed to empower small and medium-sized enterprises (SMEs) and distribution partners in their journey towards digitalisation. During the Huawei Industrial Digital and Intelligent Transformation Summit at GITEX GLOBAL 2024, Huawei eKit […]

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On October 16, Hexagon AB announced its partnership with SEAT S.A., focusing on deepening SEAT’s digital transformation. Now, the collaboration integrates a digital twin, combining metrology data with process simulations to predict outcomes and improve manufacturing efficiency. This system will digitize car bodies, m….

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