kenli

UK-based NatWest Group has partnered with OpenAI to support bank-wide simplification and improve customer experience. Through this collaboration, NatWest aims to optimise its ability to meet clients’ needs faster and more efficiently, and increase productivity across its bank. By leveraging Open AI’s insights and technology, the bank will upgrade how quickly and widely it deploys its developments in GenAI. NatWest partners with OpenAI New AI services for NatWest NatWest is committed to developing its digital assistant services, offering new ways in which customers can utilise AI to support them with complex tasks such as identification, reporting, and resolution of fraud and scams. For colleagues, this means developing modern tools to assist with fraud and complaints handling. Additionally, this approach is overseen by the bank’s Artificial Intelligence & Data Ethics Code of Conduct to ensure customers and employees are safe and utilising AI in a responsible and ethical manner. Data ethics ensure security, privacy, and transparency in data collection and sharing, while AI ethics extends these principles to ensure AI algorithms that use the data are unbiased and fair. NatWest’s works ensuring that its AI systems are subject to human oversight and promote human agency, consider social and environmental impacts, […]

Click here to view original web page at thepaypers.com

Cheryl-Jane Kujenga, Chief Finance and Technology Officer, BCX The 2025 National Budget Speech , delivered by Finance Minister Enoch Godongwana, marks a defining moment for South Africa’s economy. We find ourselves at a crossroads—grappling with the balance between fiscal discipline and the urgent need for investment in growth sectors. With GDP growth expected to average 1.8% over the next three years, the budget reflects the structural challenges hindering economic expansion. Yet, it also highlights a critical pathway forward: the transformative power of digital innovation. From an Information and Communication Technology (ICT) perspective, the budget outlines strategic investments designed to strengthen South Africa’s digital infrastructure, enhance cybersecurity, and fuel innovation. These measures are not just about modernization; they are essential to positioning businesses and public institutions for long-term resilience and global competitiveness. However, this moment demands more than investment alone. Businesses must pivot towards an efficiency-driven, tech-enabled model to ensure financial sustainability while seizing the opportunities these initiatives present. We’ve championed the need for companies to adopt agile, technology-forward strategies to improve efficiency and responsiveness. This approach has been integral in navigating the changing economic landscape, driving profitability while creating more resilient, future-ready organisations. The steps outlined in the 2025 […]

Click here to view original web page at news.google.com

Customer Success Stories 0, 0 0, 1 0, 2 0, 3 0, 4 1, 0 1, 1 1, 2 1, 3 1, 4 2, 0 2, 1 2, 2 2, 3 2, 4 3, 0 3, 1 3, 2 3, 3 3, 4 0, 0 0, 1 0, 2 1, 0 1, 1 1, 2 2, 0 2, 1 2, 2 3, 0 3, 1 3, 2 Facing the scale of its activities and the complexity of its financial flows, La Poste relies on a reliable and efficient information system to account for its operations. With millions of transactions processed daily, securing its SAP ERP has become a strategic priority, especially when upgrading to a newer version. Clients Customer Success Stories La Poste Inetum For many years, La Poste has relied on SAP ERP to manage the financial flows inherent to the multiple activities (postal, banking, etc.) of this group, which has continually diversified for half a century. With over five million operations processed every day, the internal application Symphonie proves to be an essential tool for the financial and operational stability of the company. It handles operations as varied as withdrawals and deposits at counters, as well as […]

Click here to view original web page at www.inetum.com

Air New Zealand and Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, have signed a five-year partnership deal in Mumbai, agreeing to explore opportunities for digital transformation, innovation, and operational efficiency within the airline industry. Share LinkedIn Twitter Facebook Reddit Pinterest Email WhatsApp Messenger Telegram Gmail WEBWIRE – Friday, March 21, 2025 The agreement, signed at an event at TCS’ Banyan Park Campus in Mumbai, sets a framework for collaboration between Air New Zealand and TCS, focusing on key areas such as cloud computing, artificial intelligence (AI), data analytics, and automation. The partnership aims to enhance Air New Zealand’s digital capabilities, improve customer experience, and drive operational efficiencies across various aspects of its business, including fleet management, crew scheduling, and ground services. A key focus will be workforce transformation, with TCS leading large-scale upskilling programmes to strengthen digital capabilities across Air New Zealand’s teams in AI, cybersecurity, and digital engineering. The event was attended by New Zealand Prime Minister the Rt. Hon. Christopher Luxon, Tata Group Chairman, Natarajan Chandrasekaran, Air New Zealand Chief Executive Greg Foran, and TCS Chief Executive Officer and Managing Director K. Krithivasan. Air New Zealand Chief Executive Greg Foran […]

Click here to view original web page at www.webwire.com

Hero Image PRL1 (1) Africa’s Largest Tech & Startup Show Expands, Introducing Industry-Defining Innovations, Global Exhibitors, and Cutting-Edge Digital Initiatives. Under the High Patronage of His Majesty King Mohammed VI, May God Assist Him, the Ministry of Digital Transition and Administration Reform , in partnership with the Digital Development Agency (ADD) and KAOUN International , has officially announced the much-anticipated third edition of GITEX Africa Morocco , set to take place from April 14 to 16, 2025 , in the vibrant city of Marrakech . As Africa’s largest and most influential technology and startup event , GITEX Africa Morocco stands as a beacon of innovation, fostering investment, technological breakthroughs, and economic transformation across the continent. With the resounding success of previous editions, GITEX Africa Morocco 2025 is poised to be bigger, bolder, and more transformative than ever before . This year’s event will feature specialized industry summits, exclusive creative industry activations, and high-impact networking forums , all meticulously designed to connect government officials, industry pioneers, investors, and entrepreneurs in groundbreaking discussions and collaborations. With a reinforced focus on Africa’s digital public infrastructure, emerging AI ecosystems, and cutting-edge technological advancements , this edition will further establish Africa as a key […]

Click here to view original web page at startupnews.fyi

Home » AIRLINE NEWS » Air India Takes a Leap into the Future with the Launch of Its Powerful Centre of Digital Innovation in Kochi Focused on AI and Data-Driven Solutions for Travelers Friday, March 21, 2025 Air-india-codi-image – travel and tour world Air India has taken a significant step towards transforming the future of air travel with the launch of its cutting-edge Centre of Digital Innovation (CODi) in Kochi. This ambitious new facility is dedicated to leveraging Artificial Intelligence (AI) and data-driven solutions to enhance customer experiences and streamline operations. Positioned at the forefront of technological advancements in the airline industry, CODi will focus on developing innovative digital tools that improve passenger services, from AI-powered chatbots to advanced mobile applications, ensuring Air India remains a leader in delivering seamless and personalized travel experiences. Air India, India’s flagship global airline, has recently unveiled its state-of-the-art Centre of Digital Innovation (CODi) in Kochi, Kerala, marking a significant milestone in the airline’s transformation into a modern, world-class carrier. This new initiative underscores Air India’s commitment to harnessing the power of digital technologies, data, and Artificial Intelligence (AI) to improve customer experience and streamline operations. A Visionary Step Towards a Data-Driven Future […]

Click here to view original web page at www.travelandtourworld.com

The Daniel Group CX Conference CHARLOTTE, N.C., March 21, 2025 (Newswire.com) – Industrial leaders, customer experience (CX) professionals, and business innovators met March 4 and 5, 2025, in Charleston, South Carolina , for The Daniel Group’s CX Conference , an event dedicated to exploring cutting-edge strategies for enhancing customer interactions. The conference’s theme was "Design and Deliver the Next Level of CX. " It featured thought-provoking discussions, real-world case studies, and actionable insights to help businesses transform their approach to customer engagement. Keynote Speakers Inspire Innovation in CX The event was headlined by two distinguished keynote speakers who provided valuable perspectives on the future of customer experience transformation : Kerri Powell, VP of Commercial Transformation at International , delivered a powerful presentation titled "The Power of Digitalization: Transforming the Customer Experience." She explored how emerging digital solutions, AI, and automation are revolutionizing the way businesses interact with customers, driving greater efficiency and deeper engagement. Dr. Anna Kallschmidt, an Organizational Industrial Psychologist , presented "The Transition from Working-Class to Corporate Language." Her keynote examined how language shifts impact workplace dynamics and customer interactions , offering insights into bridging communication gaps to enhance employee and customer relationships. CEO Perspective on CX […]

Click here to view original web page at www.newswire.com

Ronnie Vasishta, SVP of Telecom at Nvidia Ronnie Vasishta, SVP of Telecom at Nvidia, shares at MWC how it continues to support the AI RAN Alliance and how AI is reshaping mobile networks Nvidia is expanding its presence across the telecommunications sector through AI integration spanning from customer service operations to core network infrastructure . Showcasing its offerings at MWC Barcelona 2025, the semiconductor leader has positioned itself as a central partner in telco transformation by positioning its products within telecommunications contexts rather than focusing solely on hardware specifications. "We’re a platform company, but we go to market vertically," says Ronnie Vasishta, Senior Vice President of Telecom at Nvidia. "What that really means is that as our customers and partners look at us, what they want to see are building blocks and solutions that are meaningful to a telecom audience." Youtube Placeholder Extending the partner ecosystem The telecommunications sector has demonstrated rapid adoption of AI implementation across multiple operational areas, a trend that predates the emergence of consumer-facing AI applications and has accelerated since. “Since the ChatGPT moment, MWC has really gravitated towards the fusion of both AI and telecommunications ,” he explains. This shift enables new capabilities throughout […]

Click here to view original web page at technologymagazine.com

Press release from: Coherent Market Insights Pvt Ltd Digital Transformation in TV Advertising Market Digital Transformation in TV Advertising Market Trends Overview 2025-2032: A new Report by Coherent Market Insights, titled "Digital Transformation in TV Advertising Market: Industry Trends, Share, Size, Growth, Opportunity and Forecast 2025-2032 (Version 2025),"offers a comprehensive analysis of the industry, which comprises insights on the Digital Transformation in TV Advertising market analysis. The report also includes competitor and regional analysis, and contemporary advancements in the market. Scope of the Digital Transformation in TV Advertising Market: The report provides market size (2020 – 2032) Value (US$ Mn), Y-o-Y % growth rate, and forecast (2025 – 2032), CAGR % for all the segments and sub segments wherein: ● 2020-2023: Historic year ● 2025: Base Year ● 2025: Estimated Year ● 2025 to 2032: Forecast Period. The latest version of the report (Version 2025) provides analysis through various business metrics including: ● Bulls Eye Analysis ● Coherent Opportunity Map ● Wheel of Fortune ● Market Attractive Analysis, by Product type ● Market Attractive Analysis, by Country ● Pestle Analysis ● 4 Ps (Product, Price, Place, and Promotion) ● Porters Analysis ● SWOT Analysis ● Competitive Landscape ● Company […]

Click here to view original web page at www.openpr.com

While generative AI (artificial intelligence) has been the talk of tech for the past several years, agentic AI now offers new opportunities for business—and companies should be preparing for what comes next. Agentic AI builds on generative AI. Gen AI is simply the idea of turning large quantities of data into actionable intelligence. AI agents build on this capability. NVIDIA suggests agentic AI uses sophisticated reasoning and iterative planning to autonomously solve complex, multi-step problems. It suggests agentic AI uses a four-step process for problem solving: perceive, reason, act, and learn. Simply, it will enhance productivity. Agentic AI in Customer Service Let’s consider the example of agentic AI in customer service, which is perhaps one of the most popular use cases these days. Agentic AI will autonomously resolve 80% of common customer service issues without human intervention by 2029, which will ultimately be a 30% reduction in operational costs, according to Gartner . Agentic AI builds on previous models by enabling AI systems to act autonomously to complete tasks. Both customers and businesses will use the technology to automate interactions. Naturally, this will be a big shift for both customers and businesses. Companies will need to rethink their approach […]

Click here to view original web page at connectedworld.com