Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI (artificial intelligence) offering. The strategic partnership will enable Arvato to enhance its already established artificial intelligence and RPA (robotic process automation) solutions, providing clients with further scope for digital transformation through AI-powered intelligent automation. Arvato CRM Solutions has expanded its product portfolio vastly in the last few years, with multiple solutions available to clients, including RPA, automation, AI, business process outsourcing, and digital road mapping. This partnership offers further benefits to its clients, as well as a brand-new product – ADE, Arvato’s Discovery Engine. Utilising KYP.ai’s unique productivity mining platform, ADE can identify opportunities, potential savings, utilisation gaps, and areas for automation. The product will revolutionise customer service and experience by understanding how people and processes can work better together. In turn, this will enable Arvato to make more informed decisions and recommendations to its clients, increasing productivity based on real life data. Working closely with a leading luxury automotive client, Arvato CRM Solutions has already implemented a customer service pilot campaign. KYP.ai enabled the team to reach its objectives of increasing the number of cases worked […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
