One of the first things Patrick Thompson (pictured) did on becoming chief information and digital transformation officer of specialty chemicals manufacturer Albemarle in 2017 was to introduce an annual survey to gauge employee attitudes toward services IT staff provides. Now he has a self-service bot delivering some of those services through Microsoft Teams, and providing real-time feedback on what employees want its help with, and whether they get it or not. Albemarle is growing fast. Net sales have more than doubled in the five years Thompson has been with the company, and its goal is to double them again in the next five. One of Albemarle’s biggest businesses is producing lithium, the low-density, highly reactive metal that revolutionized phone and laptop batteries. However, demand for lithium is now being driven by electric car batteries, each one of which contains thousands of times more lithium than a typical phone battery. [ Learn the basics of master data management and discover which MDM certifications will give your career a boost . | Sign up for CIO newsletters . ] Like other lithium producers, Albemarle is scaling up, and with new production facilities and expanding existing ones, the number of workers is […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
