The Consulate General of India, Dubai, is embarking on a transformative digital journey to enhance consular services for the Indian community in the UAE. With a surge in demand for its services, CGI Dubai is collaborating with leading technology experts, including Zoho Corporation to revolutionize the operations of the Pravasi Bharatiya Sahayata Kendra (PBSK). Since its relocation to CGI Dubai’s premises on November 1, 2020, PBSK has witnessed an overwhelming increase in cases, averaging around 3,500 monthly interactions. To meet this growing demand and improve operational efficiency, CGI Dubai is harnessing cutting-edge Artificial Intelligence (AI) solutions to modernize PBSK. The upcoming digital overhaul will be driven by state-of-the-art AI-powered systems, offering personalized support to users and optimizing the consular service experience. Key features of the development include a sophisticated chatbot and a comprehensive knowledge base on the CGI Dubai website, which provides a quick access to information and answers to frequently asked questions, streamlining user interactions. The revamped PBSK system will utilize advanced technology, such as Artificial Intelligence, to offer personalized support to its users. Features such as a chatbot and a knowledge base on the CGI Dubai website will assist users in finding information and answers to frequently […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
