People are an organization’s greatest asset. This is even more the case as we begin to onboard advanced digital technologies such as artificial intelligence in workplaces in India and elsewhere. Human creativity and judgement is essential for strategic decisions. AI can take over repetitive tasks and model multiple scenarios, but it cannot yet strategize or communicate effectively, nor does it bring empathy and understanding to the workplace. In fact, advanced technology will lead to long-term job growth, creating more jobs than it destroys. By 2025, although technology will replace 85 million roles in administrative and frontline functions such as data entry and customer service, it will create 97 million new jobs in areas like data analysis, digital marketing, internet of things and business development, according to World Economic Forum forecasts. That’s why even in our digitized workplaces, where automation and hybrid working are the new norm, it’s more important than ever for leaders to ensure we protect our human assets. What’s good for employees is good for business. Human beings are integral to digital transformation. Some 70% of business transformation efforts fail, often because employees resist change and because management doesn’t support it. It’s vital that we walk the […]
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