Oversubscription, underutilization, and shadow IT both bloat SaaS budgets and weaken results. It’s crucial for CIOs to survey their SaaS estates and right size implementations to bring financial relief to their enterprises. Credit: iStock Software-as-a-service (SaaS) has witnessed explosive growth over the past few years, as vendors, thought leaders, and CIOs have hailed the enhanced efficiency, lower costs, and reduced time to benefit the model can deliver. However, in their zeal to make good on the promise of SaaS, IT leaders often lose full visibility into the technology stack across their enterprises, leading to underutilized or even unutilized applications. According to analyst firm Gartner, organizations will overspend $750 million dollars on unused features of IT software this year alone. Bloated SaaS and add-ons adoption is an inevitability borne of organizations’ greater focus on technology rather than digital business capabilities, says Dr. Pankaj Setia, professor of information systems and strategy at the Indian Institute of Management — Ahmedabad. “Any IT leader has to think about developing advanced digital capabilities that make the organization better off. A business is interested in performance. And, enhanced performance manifests through these capabilities. So, CIOs need to rethink how they are going to build valuable […]