EXCLUSIVE: The postal sector’s digital transformation – a multilateral path forward

In this article, Dame Damevski, international markets director at e-Boks , explores the urgent digital transformation of the postal sector. He examines the pressing challenges and emerging opportunities facing postal organizations, the critical role of secure digital post solutions, and the global collaboration needed to drive meaningful innovation. As traditional mail services decline and digital communication accelerates, the industry stands at a pivotal moment – will posts adapt or risk becoming obsolete? The postal industry has been at a breaking point for the past two decades. The comfortable, predictable world of physical mail is vanishing, leaving the postal sector struggling to redefine its relevance. The reality is challenging: without a pivot to a digital postal mandate, most will be left behind. Governments, regulators and postal stakeholders must wake up to the urgency of the situation and act decisively. This is not a slow evolution; it is a revolution. At the heart of this transformation lies the need for a coordinated international approach. As discussions within the Universal Postal Union ( UPU ) evolve, there is a growing recognition of the importance of global collaboration, regulatory modernization and innovative service models to ensure that posts remain relevant in the digital […]

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