Q&A: connected commerce – what comes next for ecommerce?

In today’s fast-changing ecommerce landscape, the expectations of consumers are evolving rapidly. Businesses need to respond – and fast. This means putting consumers at the heart of their thinking and working with the right technology partners. Doing so will help firms leverage connected commerce solutions to unlock growth and enhance customer experiences with seamless and secure buying journeys. In this fireside chat Michaela Weber, SVP and GM of payments and global business development at BigCommerce and Ben Thirlwall, head of SaaS platforms and EMEA at Stripe join Tom Watts, creative director – branded content at Raconteur to explore what comes next for ecommerce as both online purchases and customer expectations increase rapidly. Q Lovely to be joined by you both. To kick us off, why has there never been a better time to be an ecommerce business? BT I think from a Stripe perspective, we’re just very excited about it because we’ve seen so much growth since 2020. The ecommerce space, as it’s generally defined, has grown 10% year on year. I think what that growth has done is drive enormous amounts of innovation for the benefit of the end consumer. Ecommerce experiences are becoming increasingly frictionless, and that’s […]

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