Mari Cross, Chief Customer Officer and Frank Resink, EVP, Global Professional Services at Infor Photograph: (Infor) Enterprises usually have multi-year technology roadmaps, which means moving to the cloud is going to happen, but the shift needs to be gradual and without disruption. Organizations in sectors such as manufacturing, construction, and healthcare in particular, continue using highly customized on-premise ERP systems. While these systems get the job done, they restrict agility, scalability, and AI-powered insights. Modernization carries the threat of service downtime, annoying clients and affecting brand image. To upgrade legacy systems, switch to cloud infrastructure, or introduce AI-driven automation, companies need to find a fine balance—be innovative while maintaining a smooth experience for their users. According to Mari Cross, Chief Customer Officer , and Frank Resink, EVP Global Professional Services , enterprises can achieve modernization without disruption by focusing on customer-centric strategies, leveraging phased implementation, and ensuring proactive communication. In this article, they share key insights, best practices, and real-world examples of how organizations can successfully transform while maintaining a frictionless customer experience. “Innovation and customer support go hand in hand,” says Mari Cross. “We are fully committed to supporting all our products while continuously investing in new solutions. […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
