Emily Weiss, senior managing director and global lead of Accenture’s Travel Industry Practice, explains how airlines can navigate an increasingly complex operational environment while meeting the changing expectations of customer In 2025, the global aviation industry is at a pivotal juncture, driven by the need to adapt to an ever-changing global landscape and underpinned by advancements in technology that is reshaping customer experiences, addressing operational challenges and helping to foster a future that’s both sustainable and innovative. Accenture’s research ‘ Charting Aviation’s Path to Reinvention’ uncovered five critical areas shaping the future of air travel, from developing new revenue streams and placing the customer at the centre of the aviation experience, to unlocking operational efficiency improvements, addressing the shift to a more sustainable industry and developing a future ready workforce. Let’s explore these five areas in more detail. Unlock New Revenue Streams Firstly, there is a need to develop new revenue streams to offset rising costs and lessen reliance on traditional sources of income. In today’s challenging economic environment, it is essential for airlines and airports to diversify their sources of revenue – traditional revenue streams such as ticket sales and landing fees are no longer sufficient. As such, […]
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