IT Service Management is the Foundation for Digital Transformation Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an evolving landscape shaped by new technologies, rising citizen expectations and increasing security threats. To stay ahead, agencies must embrace innovation while maintaining compliance, security and efficiency. A key foundational layer of digital transformation is the modernization of IT Service Management (ITSM) , ensuring that agencies can efficiently manage their IT resources, streamline service delivery and enhance user experiences. Without a modernized ITSM platform, agencies may struggle with operational inefficiencies, security and compliance risks as well as resource constraints. THE PUSH TO MODERNIZE LEGACY SYSTEMS Many government agencies still rely on outdated IT infrastructure, creating inefficiencies and security risks. In 2025, modernization efforts are accelerating with low-code/no-code ITSM platforms that include automation and integration, as well as some AI functionality. Agencies are prioritizing interoperability to enhance secure data sharing across departments and improve citizen services. When getting started on the ITSM modernization journey, it’s important to: Conduct a thorough assessment of legacy systems to identify critical pain points Implement phased modernization strategies to minimize disruption […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
