Meet the Women in GovTech 2024. Mélanie Copeland, Director, Digital Transformation CIRNAC, Canada. Image: Mélanie Copeland 1. How do you use technology/policy to improve citizens’ lives? Tell us about your role or organisation. My passion for digital transformation began in 2018 with the introduction of the Government of Canada Digital Standards which serve to help public servants build user-centric services for people, businesses and communities. Most recently, I joined the Department of Crown-Indigenous Relations and Northern Affairs Canada as Director for Digital Transformation (CIRNAC). My focus here is to enhance the efficiency, accessibility, and effectiveness of our operations and services through the adoption of digital technologies and a service mindset. In the work I lead, I always look to answer two questions. One is how can we make it easier and simpler for Indigenous peoples of Canada to interact with government services, and the other is how can we support our internal staff in delivering better client experiences. To do this, I advocate for going digital and adopting modern ways of working to drive forward new capabilities and results – inviting colleagues to experiment with the technology available to them and to put themselves in the user’s shoes. 2. […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
