Technology | Tech Trends Digital transformation across Nigeria and Africa must focus on customer-centric platforms to build sustainability, robustness, and resilience. Dr Juliet Ehimuan, the Founder and CEO of Beyond Limits Africa, made this point as the keynote speaker at the October 2024 Nigeria-South Africa Chamber of Commerce breakfast meeting, which focused on Digital Transformation: Building Sustainable Platforms for the Future. She noted that the user experience must be at the heart of digital platform development. Organisations should track their customers’ journeys, assess service delivery at various touchpoints, and improve the tools that will ensure efficiency. The tech industry leader also believed businesses should consider scalability and how digital transformation can enable it. She pointed out that achieving scale would also require investments in infrastructure, applying suitable systems, and embedding cybersecurity to protect the digital ecosystem. She said, “As we consider expanding our digital infrastructure, cybersecurity should be an integral part of the digital strategy. Also, there are considerations for implementing digital transformation, including a clear digital strategy, detailed process review, disciplined rollout, unequivocal leadership support, security and compliance.” Dr. Ehimuan stressed the need for tech leaders to build capacity and deepen their knowledge of industry developments and the […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
