The UiPath Action Center and Document Understanding have further streamlined Banco’s operations. Credit: SuPatMaN/Shutterstock. Mexico-based financial institution Banco Azteca has implemented UiPath ‘s artificial intelligence (AI) and automation technologies to improve efficiency and customer service. Initially, Banco developed 15 automations to lay the groundwork for its digital transformation. Recognising the UiPath Platform’s potential, the company expanded its use within its Center of Excellence, developing 190 automations that have optimised a variety of processes. Over half of banking transaction clarifications are now resolved in less than one day, significantly reducing response times, the lender said. Banco Azteca transformation operations director Kathia Barrios said: “The transformation that we have achieved using the UiPath Platform fortifies our competitive edge and underscores our commitment to innovation, setting a new standard for excellence in the financial sector. “We have completely overhauled batch processing, which took many hours to complete, created drastic improvements in processing high quantities of claims, and realised significant operational efficiencies. Our transformation is enhancing customer experiences and employee satisfaction.” How well do you really know your competitors? Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge. Company Profile – free sample […]
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