Digital transformation is a journey, not a destination – Absa COO

Saumya Aggarwal, Bloomberg EMEA digital strategy lead; James Glover, Nedbank head of global markets; Absa Chief Operations Officer Dr. Philile Mkhize; Dr. Mark Nasila, chief data and analytics officer for FirstRand’s Risk Office; and STANLIB Portfolio Manager and Head of Systematic Solutions Rademeyer Vermaak.(Source: Bloomberg) Digital transformation is not about technology, it is about how technology is used to drive purpose and business objectives in a manner that delivers the best customer experience. These perspectives were voiced by Absa Chief Operations Officer Dr. Philile Mkhize, who spoke during a panel discussion on digitalizing financial markets at Bloomberg’s Future of Finance event in Johannesburg, South Africa, this week. Mkhize said that digital transformation is not a destination, it is a journey, with several key milestones driven by both customer and employee demands that continue to evolve. "There are several areas where technology enables digital transformation, and the pace that transformation is accelerating requires organizations to think differently, so that even our mindsets need to continue to transform," she continued. Dr. Mark Nasila, chief data and analytics officer for FirstRand’s Risk Office, weighed in, citing that global pressures are driving the context of digital transformation. "I am talking about the global […]

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