Why overcomplicated process creation is getting in the way of your digital transformation success

Last year spending on digital transformation reached $2.15 trillion globally as businesses across all sectors faced ongoing pressure to streamline operations and provide a better and more efficient service to their customers. Whilst this total is expected to reach $3.9 trillion by 2027 , for many organisations, the complexity surrounding the creation and ongoing maintenance of new technology-driven processes continues to stand in the way of turning digital investment into impact. According to research, around 70% of digital transformation efforts fail , with only one in eight digital transformation initiatives meeting their objectives. With economic pressure continuing to take its toll on budgets, ensuring digital transformations are successful and deliver a strong ROI has never been more critical, but the journey isn’t always a simple one. Starting a digital transformation project can often be perceived as time-consuming, complex, and expensive. Processes are hard to find, out of date, and difficult to understand, and often teams that inherit processes experience a loss of context and control over them. Meanwhile, employees impacted by the transformation are often averse to change, making the thought of overhauling existing processes, far from inviting. But it doesn’t have to be this way… The secrets to […]

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