[Images: Adobe Stock / ipopba] The terms “digital workers,” “digital agents,” and “AI agents” have frequently been used interchangeably in industry discussions, especially with the rapid advancements in artificial intelligence, generative AI, and automation. While artificial general intelligence (AGI)—where machines learn and think like humans—is at least a few decades away , the terms above reflect the growing reality that technology is reshaping how businesses operate today. The distinctions between them may be subtle, but the overarching goal remains consistent: to leverage AI, machine learning, robotic process automation (RPA)/workflows, and data analytics to automate complex business functions traditionally managed by humans. WHAT IS AN AI AGENT, AND HOW READY ARE WE? AI agents are digital entities designed to emulate human workers by automating various tasks while allowing humans to collaborate and maintain overall control. As Forrester describes, AI agents are “a combination of [intelligent automation] IA building blocks, such as conversational intelligence and [robotic process automation] RPA, that work alongside employees. They understand human intent, respond to questions, and take action on the human’s behalf, leaving humans with control, authority, and an enhanced experience.” Subscribe to the Compass Newsletter.Fast Company’s trending stories delivered to you daily Privacy Policy | […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
