Treasury Secretary Janet Yellen speaks to reporters on a tour of a tax processing facility in Austin, Texas. Cyber Workforce Achieving a paperless future through automation and AI Achieving a paperless future through automation and AI AUSTIN, Texas — Minutes from downtown Austin, Texas, off a series of highways, sits a 1960s-era IRS processing center. Inside, noisy mail sorters spit envelopes into lines of bins. Employees sit under fluorescent lights and manually inspect paper tax returns for flaws. Others stamp piles of paper with identifying numbers. Some physically type returns into computers, and around another corner, their colleagues use computers with black screens lined with neon green text to fix errors, a setup likely foreign the average laptop user. The processing of paper at the IRS in Austin hasn’t changed much in decades, but the IRS is trying to transform operations using the billions Congress gave the agency through the Inflation Reduction Act. “New equipment, new potential,” read blue and green posters on the walls above new scanning machines. “Investing in you, delivering for the taxpayers.” It’s been just over two years since Congress passed the IRA, which sent about $80 billion to the tax agency after years of […]