Three-year digital innovation collaboration will see Cognizant empower the hospitality company’s growth ambitions across the UK and Germany LONDON, July 23, 2024 /PRNewswire/ — Cognizant (Nasdaq: CTSH ) and Whitbread have expanded their digital transformation relationship which will see the professional services provider support the hospitality company’s ongoing digital transformation with product design, product management and engineering as Whitbread expands its operations in the UK and Germany. The renewed relationship will focus on realising Whitbread’s digital growth strategy which looks to deliver an enhanced customer experience. This follows a major modernisation programme where Cognizant helped Whitbread replace its legacy property management system. As part of this transformation Cognizant reimagined Premier Inn’s e-commerce site and key digital elements such as its business booker and integration services, migrating 900+ hotels’ operations via a phased transition whilst the business continued to successfully operate and service customers. Thanks to the modernized technology stack and API-driven architecture already delivered, Cognizant can rapidly develop and integrate new features into Premier Inn’s digital channels and its anticipated refreshed mobile customer experience. The digital transformation envisioned by Whitbread and Cognizant covers all aspects and interaction points of Whitbread customers’ journeys and will enable guests to manage their […]