Photo Credit: LinkedIn Bajaj Allianz General Insurance has been on a mission to embrace digital transformation, aiming to enhance both operational efficiency and customer satisfaction. In an exclusive interview, KV Dipu, Senior President & Head of Operations, Communities & Customer Experience, India, Bajaj Allianz General Insurance, shed light on the significant role of emerging technologies in reshaping the insurance sector, how the company is leveraging these technologies, particularly AI, to drive innovation and foster growth. Edited Excerpts: What key tech trends do you believe are shaping the insurance industry, and how is your company staying ahead of them? In the insurance industry, technology plays a crucial role, especially evident during the Covid period where digital enablement ensured uninterrupted service. Amidst these advancements, one notable change is the impact of Gen AI (generative artificial intelligence), a powerful force in transforming the insurance landscape globally. We are actively embracing Gen AI, exploring diverse use cases to enhance our industry practices. Two significant trends stand out. Firstly, the evolution in customer service methods — from traditional human interactions to digital assets like texts and messaging. Now, we’re witnessing the rise of Tech-Enabled Voice, where machines replicate human interactions, offering a more personalised […]
Bajaj Allianz’s KV Dipu on digital transformation, new tech at play & more
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