Digital transformation will play a vital role in the future of local government, and David Bemrose, Head of Account Strategy for Local Government at Crown Commercial Service (CCS), introduces a new digital transformation guide Your technology buying decisions have the power to improve citizens’ lives. Technology innovation can enhance the delivery of digital services and support improvements in customer experience. But against a backdrop of squeezed budgets and economic uncertainty, many public sector organisations need help to achieve their digital transformation goals while reducing costs and creating efficiencies. What is digital transformation in local government? Digital transformation in local government aims to use technology to improve how the council serves its residents and other community stakeholders. It can enable citizens to access the services they need quickly and at their convenience, facilitating more efficient and effective administrative processes for council staff. With various communication options, such as interactive web pages, e-forms, and even dedicated apps for specific service needs, councils use digital transformation to interact with citizens in new and innovative ways. In addition, they are investing in back office systems, which enable better and easier data-sharing, increased flexibility of access for staff, and quicker and more effective decision-making. […]
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