Yael Cosset talks digital transformation at the National Retail Federation Big Show 2024 CINCINNATI, Jan. 19, 2024 /PRNewswire/ — The Kroger Co. (NYSE: KR ) today shared Chief Information Officer (CIO) and Senior Vice President (SVP) Yael Cosset joined Sucharita Kodali, Vice President at Forrester Research, this week at the National Retail Federation’s (NRF) Big Show for a conversation on Kroger’s digital journey and how that transformation impacts customers and associates. The Kroger Co. Logo (PRNewsFoto/The Kroger Co.) (PRNewsFoto/The Kroger Co.) "We continue to invest in our digital transformation journey by enhancing our customer and associate experiences, recognizing that both are equally impactful to gaining loyalty and earning our customer’s next trip," said Yael Cosset, Kroger CIO and SVP. "Our aim is to be the fresh food destination by providing customers with an experience that gives them exactly what they want no matter how they shop and use our digital capabilities to support associates, making their jobs easier and enabling them to spend more time doing what they are best at—interacting with customers." Cosset explained Kroger has invested significantly in customer facing digital innovations to provide greater value and savings. He cited examples such as making weekly circulars digital, […]
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