LONDON, January 04, 2024 –( BUSINESS WIRE )– Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has won the National Innovation Award for Guest Experience as part of the 2023 National Innovation Awards. The Awards is a prestigious recognition programme, founded in 2016 by Directors Club United Kingdom, to celebrate new technologies and their impacts on customer experience, operational performance and employee wellbeing. The Award for Guest Experience highlights technology innovation that reimagines customer experience in a hospitality setting. Vonage won for its Communications APIs which empower various industries, including travel and hospitality , to deliver unparalleled customer experiences by enhancing communications between guests, employees, and services. Vonage’s Communications APIs are fully programmable and allow for the integration of video, voice, chat, messaging, AI and verification into existing products, workflows and systems, to enhance engagement and streamline operations. Travel mobile tool Emburse Go used Vonage’s Messages API to ensure its customers’ travel experience was as simple as possible. The company, designed to create happy travellers and happy travel managers, developed a globally scalable SMS solution to enable easy user verification and SMS notifications for delays, trip […]
Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
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