Learn three important lessons from PEX All Access Digital Adoption for usability, leveraging data and scaling approaches in digital adoption Add bookmark Ben Dungworth digital adoption change management Digital transformation has been a key focus for organizations across the last decade, only spurred in importance following the pandemic. With new opportunities for enhanced agility, operational efficiency and customer experience presented through technologies such as AI and automation, only those businesses fully embracing the digital future are set to survive the technological revolution. Considering that over 70% of digital transformations fail, organizations must seek to empower end-users with the knowledge, skills and support they need to reap the benefits of new technologies. Digital adoption puts the user first in its approach to digital transformation, driving adoption through a focus on skills, experience and context. PEX All Access Digital Adoption brought together thought leaders from across industries to discuss ideas, perspectives and experiences in driving digital adoption in large organizations. Here are three key lessons we learned. Less is more for digital adoption, avoid overloading users Opening the webinar series we took a look at the current landscape for digital adoption and the challenges faces by organizations and leaders spurring adoption. […]
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