Source: Accor We sat down with five key leaders to discuss our best-in-class digital customer journey program, a key milestone in our Group’s digital transformation. Better engaging and interacting with our clients, empowering our regions and teams, and contributing to business growth, this wide-scale program transforms the way we work and enhances our client experience at every step of their journey across all channels, through a seamless, personalized experience. In this video, you will hear insights from Alix Boulnois, Chief Digital Officer; Didier Zapparata, SVP Engineering, Direct Channels, Loyalty & Customer Engagement; Myriam El Harraq, SVP Brands, User Experience & Innovation; Yassine Hachem, SVP E-Commerce & Customer Engagement; and Charline Boccara, VP Digital, Distribution & Loyalty – South East Asia, Japan & South Korea. Discover the video: “Building a Best-in-Class Digital Client Experience” Share Video Player is loading. Play Video Play Mute Current Time / Duration Loaded: 0% Stream Type LIVE Seek to live, currently behind liveLIVE Remaining Time – 1x Playback Rate Chapters Chapters Descriptions descriptions off, selected Captions captions settings, opens captions settings dialog captions off, selected Quality Levels Audio Track Fullscreen This is a modal window. Beginning of dialog window. Escape will cancel and close the […]
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